I have a dsl box, and the computer does not recognize the connecti

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Guest

I keep getting the little icon with the red x showing the network connection
is not connected. The box is connections are tight, the cable is good. No
data is being transmitted to the dsl box, therefore I cannot sign on. I have
a new dsl box. The tech suggested I might need a new sim card. I think it
is something simple, and I just don't know where to go or how to fix it.
Help:) I'm not 15:)
 
Tight connections don't necessarily prove the connector is good. If the cable
has been tested, the the plug it goes into is bad. There are usually 'lights'
on the card, and the dsl box to show if they are connected. It is something
physical in the connection.
 
vixenvsa said:
I keep getting the little icon with the red x showing the network
connection
is not connected. The box is connections are tight, the cable is good.
No
data is being transmitted to the dsl box, therefore I cannot sign on. I
have
a new dsl box. The tech suggested I might need a new sim card. I think
it
is something simple, and I just don't know where to go or how to fix it.
Help:) I'm not 15:)
Click to expand...

There are three key points. First, you need to use a standard ethernet
cable between the PC and the DSL modem. A crossover cable will generally
not work unless it is specified as required.

Second, the TCP/IP settings for your adapter must be set to automatic
(DHCP). If they are set to fixed, it's unlikely to work.

Third, there must actually be DSL service on the line. The modem's DSL
light should be on - exactly how depends on the modem.

Then, you must use the correct username and password.

It can be a little difficult to troubleshoot these connections with the
tools that come with XP - the connectoid doesn't give detailed error
information.

You may find that a utility called RASPPPoE helps you, as this will identify
whether or not there is DSL service on the line, and then more detailed
errors if there is service. It's not really a beginner's utility, but if
you have to get past the first-tier support at your ISP, these messages can
really help. Apparently this utility will *not* work with Vista.

http://www.raspppoe.com/

Alternately, get a router and plug it into the modem, and your PC into the
router. You will need to configure the router to log into your DSL
service, but it will also likely give you better error reporting - in
addition to a good first layer of security.

HTH
-pk
 
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