How to check your Outlook Express Setup
If you read your email using Microsoft Outlook Express, and you're having
problems, the first step is to check your connections are correct. To do
this:
a.. Open Outlook Express
b.. On the top navigation bar click Tools
c.. On the Drop down menu which appears click Accounts
You should then see this screen:
Gateway and LineOne users may see the following, which will work just as
well
a.. pop3.lineone.net
b.. pop3.ukgateway.net
Click the name of your connection, and then click the Properties button This
should take you to the following screen. Ensure that on the General Tab
screen (the first tab you see) your Name and Email address are entered
correctly. In particular pay attention to the email address section, ensure
that the email address is entered in lower case.
NOTE: some Tinyonline users had usernames in the format
yourname*tinyonline.co.uk. This will not work and you will not be able to
pick up your email. Any usernames or email addresses in the format
Yourname*tinyonline.co.uk
should be changed to (e-mail address removed). If your email address is not
(e-mail address removed), you will expect to see the following
a.. (e-mail address removed)
b.. (e-mail address removed)
c.. (e-mail address removed)
d.. (e-mail address removed)
e.. (e-mail address removed)
f.. (e-mail address removed)
If your email address appears like this (e-mail address removed)
or (e-mail address removed) the format is incorrect and is probably
why you are having problems collecting your mail. Change it to the format
given above. And then click Apply.
Now click the Servers tab. You should see this screen;
On the Servers tab ensure that the Incoming and Outgoing mail server
addresses are correct and that the account name is your full email address.
Also ensure that there are no ticks in the Log on using Secure password
authentication and in the Outgoing mail server section that the My Server
requires authentication box is not ticked Gateway and LineOne users may see
the following under the Incoming mail (POP3) and outgoing mail (SMTP)
settings
a.. LineOne users - pop3.lineone.net and smtp.lineone.net
b.. Gateway users - pop3.ukgateway.net and smtp.ukgateway.net
These settings will work just as well and do not need to be changed.Click
Apply if you need to make any changes Now click the connections tab. This
takes you to this screen:
Here, ensure that there is a tick in Always connect to this account using
and that Tiscali is selected in the drop down box. Click Apply if you need
to make any changes to this screen. Then click the Advanced tab, and you
will see this screen:
Here, check that Outgoing mail (SMTP) is set to 25 and that Incoming mail
(POP3) is set to 110. Also make sure that the This server requires a secure
connection checkboxes are clear. Click Apply and then Ok. Now try to send
and receive.
If this didn't work - and you're still having trouble collecting your
email - return to Outlook Express troubleshooter for more suggestions.
Error codes
Find out what those error codes mean.
Broadband ErrorsError 619 Error 629 Error 631 Error 633 Error 645 Error
651 Error 678 Error 680 Error 691 Error 797 Outlook Error codesError
0x800420CB Error 0x800ccc0E Error 0x800ccc0F Error 0x800ccc79 Error
0x800ccc90 Error 0x800ccc91 Error 0x800ccc92 Error 800ccc0131 Dialup Error
codesError 691 Error 680 Error 645 Error 718 Error 721 Intermittent
disconnection
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Related Links
a.. Settings and dialup numbers at a glance
b.. Check your mail settings in Microsoft Outlook 2000
c.. A guide to setting up Eudora to retrieve email
d.. How to setup Outlook Express to receive all Tiscali emails
e.. Tiscali Help
Scams
a.. How can I protect myself from online fraud?
b.. How to deal with and avoid spam.
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