I can't see my contacts when I click the "To" tab in a new email.

  • Thread starter Thread starter Guest
  • Start date Start date
G

Guest

I recently re-installed Outlook 2003 on my computer. I imported my contacts
from my Outlook data file that I had saved previously. All of my emails,
contacts, and calendar entries are there. The only hangup is that when I am
composing a new email and I click on the "To" button, my contacts don't show
up in the pop-up window.

Does anybody know what could be causing this?
 
Importing is never a good choice for transferring Outlook data. If you are
lucky, the only thing you have lost is the connection between the Outlook
Address Book and your Contacts folder.
It is not unusual for the Outlook Address Book to "lose track" of the
connection to its Contacts Folder when you move or import your PST or update
your Outlook version or operating system. Use the following steps to reset
the connection. Note that in some instances you may actually have to remove
the Outlook Address Book completely from your Profile, close Outlook, and
then re-add it before you can get it to work.

Make sure the Contact folder is enabled as an email address book. Right
click the Contacts folder, choose Properties then Outlook Address Book. Is
the box to enable as email address book checked?
If this is grayed out...Go to Tools | Email Accounts, choose View or change
existing directories or address book. Is the Outlook Address Book present?
If it isn't listed, add it and close and restart Outlook. If it is listed,
then remove it and close then restart Outlook and repeat these steps to add
it.

More details available here:
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002
 
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