i can't get on the internet, help!!!!!

  • Thread starter Thread starter kitty walsh
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kitty walsh

my laptop is a gateway notebook. it was designed for
windows XP but runs on windows 2000. it has a wireless
adapter card but i do not have wireless internet at home.
my ISP is cox@home. i've been trying to use an ethernet
cable to connect to the internet. i unplug the cable from
my desktop computer and into the ethernet port on the back
of my laptop. the cox@home cable runs from the wall and
into a motorola (SB5120) SURFboard cable modem. from there
the ethernet cable connects to the motorola and my laptop.
my laptop recognises that a Local Area Connection has been
made (a speech bubble pops up on the toolbar from the LAC
icon that says: Local Area Connection/ Sent: X packets/
Received: --it ALWAYS says-- *0* packets) things are being
sent but nothing is received according to the properties.
however when i open the Intel PRO/100 VE Network
Connection it is confirmed that there IS a Link and that
there IS Activity. in Network Driver in the tab Driver
Statistics, it says that X has been sent and the number of
things being received keeps increasing every second. i go
to Network & Dial-Up Connections/ Local Area Connection/
Properties/ Internet Protocol (TCP/IP)/ Properties/ Obtain
an IP adress automatically. but STILL i open IE and it
says that the network is not connected, do i want to work
offline. no i don't want to work offline, i want to get
ONline. what in heavens name is going on?!?!?! responses
will be much appreciated.
 
Why don't you call your ISP and ask them? It is not always as easy as just
plugging in a cable and going online. You may need to install your ISP's
software. Also, you need to know if they are using DHCP or giving you a
static ip so you can configure your tcp/ip settings (the software may do
this for you).

Good luck!
 
Most likely the problem is simply that Cox DHCP has leased an IP address to
your desktop machine, and you are not giving it a very good reason to lease
another one to your notebook. You have 2 choices:

1. Plug the cable back into your desktop; open a command prompt and enter
ipconfig /release; then plug the cable into your laptop - you may have to
reboot the notebook or execute ipconfig /renew. OR

2. Unplug the power supply to your cable modem and wait a few minutes; plug
the cable into your notebook; plug in the cable modem power supply.

Doug Sherman
MCSE Win2k/NT4.0, MCSA, MCP+I, MVP
 
kitty said:
my laptop is a gateway notebook. it was designed for
windows XP but runs on windows 2000. it has a wireless
adapter card but i do not have wireless internet at home.
my ISP is cox@home. i've been trying to use an ethernet
cable to connect to the internet. i unplug the cable from
my desktop computer and into the ethernet port on the back
of my laptop. the cox@home cable runs from the wall and
into a motorola (SB5120) SURFboard cable modem. from there
the ethernet cable connects to the motorola and my laptop.
my laptop recognises that a Local Area Connection has been
made (a speech bubble pops up on the toolbar from the LAC
icon that says: Local Area Connection/ Sent: X packets/
Received: --it ALWAYS says-- *0* packets) things are being
sent but nothing is received according to the properties.
however when i open the Intel PRO/100 VE Network
Connection it is confirmed that there IS a Link and that
there IS Activity. in Network Driver in the tab Driver
Statistics, it says that X has been sent and the number of
things being received keeps increasing every second. i go
to Network & Dial-Up Connections/ Local Area Connection/
Properties/ Internet Protocol (TCP/IP)/ Properties/ Obtain
an IP adress automatically. but STILL i open IE and it
says that the network is not connected, do i want to work
offline. no i don't want to work offline, i want to get
ONline. what in heavens name is going on?!?!?! responses
will be much appreciated.
Click to expand...

What happens if you say yes to working offline?
 
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