I can't download updates...

  • Thread starter Thread starter Allison
  • Start date Start date
A

Allison

I've tried to download a patch for the Blaster Worm I
found out I had (detected by Norton AntiVirus). I also
tried to download a Critical Update. Both occasions, as
it attempts the install I get an error message that
says "The file c:\windows\system32\ftp.exe is open or in
use by another application. Close all other applications
and then click Retry." I've done everything I can think
of. I've even opened Task Manager and closed everything
it would allow. Help!
 
I would suggest trying to download the blaster repair tool from
symantec's web site (and printing out all the step by step instructions)
using a friends (non infected) computer. Save the repair tool to a
floppy and write protect it.

I think you can boot your infected system into safe mode (f8 during
boot) and run the repair tool, but symantec's instructions will give you
the correct procedure. You will probably have to disable system restore
as well as directed by symantec.

Once blaster has infected a machine it is very frustrating to try to use
it to download the repair tools!
 
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