I cant connect to the internet to update definitions

  • Thread starter Thread starter Birddawg
  • Start date Start date
B

Birddawg

I use to be able to update definitions, but I think since I
downloaded Sunbelt Counter Spy, which was highly
recommended by PC World, I have had this problem. What can
I do ?
 
I had the same problem and had to uninstall counterspy to get MSAS to
download definitions again.
Ed
 
I see Ed Barba confirms your suspicion about what's happening.

What does happen when you try to download definitions? Do you get an error
message?
 
With firewall & AV, you must have only one real time
protection. With MSAS I don't noticed any side effect
with SB-S&D but think this rule should be carefully
tested by anyone wanting to run 2 (or more) concurrent AS
real time protections.
 
I read another post on the announcements section about
your problem which is the same as mine. I can't do
manual or automatic updates as I get a message "does not
detect an internet connection". So now there's 3 of us
with this problem. Any suggestions out there?
 
There are way more than just three of you. There's a
whole bunch of us that have installed CounterSpy and now
can't get our updates to work.
There needs to be a hotfix done to correct this problem,
as I've read in other blogs that if you uninstall
CounterSpy, your comp. will freeze up completely because
the uninstall takes out a major .dll file.
What do we do now????
 
I have uninstalled Counter Spy in add/remove programs without any adverse
effects on my system and got MSAS to get the new defs without any problems.
Ed
 
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