i cant connect to server

  • Thread starter Thread starter graeme more
  • Start date Start date
G

graeme more

hi

re earlier post from john wales, i'm suffering the same for the same
reason, new dell with vista and an inability to connect

have followed your advice to john and copied the error message. i'd be
gratefull for any help

regs

graeme



Account: 'pop3.blueyonder.co.uk (2)', Server: 'pop3.blueyonder.co.uk',
Protocol: POP3, Server Response: '-ERR Logon failure: unknown user name or
bad password.', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error
Number: 0x800CCC92
 
It means that your username/password login is not being accepted.
You can test your password by logging in to webmail:
https://webmail.blueyonder.co.uk/
If that works, it proves you have the correct username and password.
A likely reason for the username/password failing is account corruption.
One thing you should try as a possible quick fix is to delete that corrupted
mail account, restart Windows Mail, then recreate that account.

If that doesn't fix it, more drastic measures will have to be taken.
Which antivirus are you running?
As a minimum, email scanning in the antivirus must be turned off,
although that may not be sufficient to eliminate all bad effects.
In a worst case scenario, your antivirus may need to be uninstalled.

If turning off the email scanning function does not resolve your problem,
consider upgrading to Windows Live Mail, because it is less prone to
suffering bad effects from overly aggressive antivirus programs.
http://download.live.com/wlmail

Email scanning in any antivirus must be disabled, for reasons
explained here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm
 
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