I can't activate realtime agents.

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  • Start date Start date
G

Guest

hi

i have installed and love your antispyware and had no problems with it till
now
for some reson i can not enable real time agent.
here is some of the things i have done to fix the problem
1 uninstalled from add/remove and reinstalled
2 ran this command "regsvr32 msvbvm60.dll"
3 savemode boot and ran into same problem

more info
i can enable it in the program in the real time area click the blue area
then activate and it starts from what it says the i refreash the page by
clicking spyware scan at top right and go back into the realtime protection
area and there disabled again any help would be nice thanks
p.s. windows xp home sp2 hp pavilion w/ celeron(r) cpu 2.93 ghz 512 ram
256 vid ram-ati9250 whatever is the problem it is also affecting my dialup
multi link for some reason it forgets phone numbers/protocal
settings/passwords has been known to delete the connection altogether both
problems started last week don't know if there related but though i should
mention it
 
You may need to delete the MSAS folder in program files and run a registry
cleaner like Ccleaner after removing it from add/remove screen to fully
remove all traces of MS Antispy if it is a damaged installation.

Before doing that it may be a good idea to run a couple of other scanners to
be sure there isnt malware problem's on the pc

Can you try these :

Ewido Security Suite:

Download Ewido scan

http://www.ewido.net/en/download/

*When installing, under "Additional Options" uncheck "Install background
guard" and "Install scan via context menu".
*Run Ewido. From the main ewido screen, click on update in the left menu,
then click the Start update button.
*After the update finishes (the status bar at the bottom will display
"Update successful")

Now scan with Ewido. Click on the Scanner button in the left menu, then
click on Complete System Scan. This scan can take quite a while to run.

Once its started scanning it will display an alert window when it finds any
infected files, when you see this first alert check the boxes "Perform action
with all infections" and "Create encrypted backup" before clicking on ok

When the scan finishes, If ewido finds anything in the scan click on "Save
Report". This will create a text file. Save to desktop or c:drive incase you
need to post it back.


Next run the Housecall online virus scan located at:

http://housecall.trendmicro.com/housecall/start_corp.asp

Follow the prompts to scan your hard drive for viruses. Select the
"Autoclean" option so that Housecall will remove any viruses from your system.
When the scan is finished, please restart your computer

If that fails to help things let us know and we can try fully removing MSAS
and all its files/folders & Registry entries then do a fresh install.

Regards

Andy
 
Just incase the scans are clear here's tips on fully removing MS Antispy and
performing a fresh install:


1. Goto Start Menu then Add/Remove Programs

Select Microsoft Antispyware and press Remove

2. Goto C:/drive > Program Files and delete the MSAS folder

3. Goto Start Menu then search and select all files and folder's
Search for these files and delete them (They will be in system32)

gcUnCompress.dll
GCCollection.dll
hashlib.dll


4. Download and install Ccleaner

http://www.ccleaner.com/download124.asp

Open Ccleaner and press "Run Cleaner" from the menu choose 'Issues' and then
press scan for issues, Repair any found.

Reboot

Then Visit Microsoft's site and reinstall MS Antispy:

http://www.microsoft.com/athome/security/spyware/software/default.mspx


All the best

Andy
 
thanks andy that did the trick

heres what i did so athothers may also benifit from your help
1 uninstall msas
2 delete folder in program files msas
3 ran online scan at http://www.ewido.net/en/download/
4 ran online scan at http://housecall.trendmicro.com/housecall/start_corp.asp
5 deleted file in system32 folder gcUnCompress.dll GCCollection.dll
hashlib.dll
6 ran regedit did search of "anti" and deleted all that were for msas
7 reintalled msas

helpful footnote:
hay all i know its nice to have a clean startup but don't delete msas from
the startup section of msconfig
 
Hi Ronzo

No problem , Glad it worked for you and fixed the problem,

While I posting Ewido does say its a 14 day free trial but it still works
fine after the trial has expired, All it does after the 14 days is stop the
real time protection and auto updates but I never advise that to be enabled
at setup anyway as it can interfere with other real time protection programs
plus the updates can be done manually anytime you wish so it may be usefull
to keep it incase you need to use it again in the future.

All The Best

Andy
 
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