I can't access the internet, as if I were offline. Help please.

  • Thread starter Thread starter Emmy Werner
  • Start date Start date
E

Emmy Werner

Hi,

I've got a cable modem connection and although I've checked it with my ISP
and they told me that everything is working fine, I am not able to open a
single page in IExplorer. I get a "page not found error".
I've tried also with a dial up connection with the same result...it seems as
if I were working offline.
I'm using IE6 and Outlook Express 6 (with the same problem) in Windows
Millenium.

This began to happen after a crash, when my Norton Anivirus collapsed and my
Google bar dissappeared.
I'm neither using a firewall nor an Antivirus at this moment

Any help would be greatly appreciatted !

Emmy
 
Checking for/Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://aumha.net/viewtopic.php?t=5878
http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Introduction
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine.blogspot.com/
http://www.elephantboycomputers.com/page2.html#Removing_Malware

When all else fails, HijackThis v1.99.1
(http://aumha.org/downloads/hijackthis.zip) is the preferred tool to use.
It will help you to both identify and remove any hijackware/spyware. **Post
your log to http://aumha.net/viewforum.php?f=30,
http://castlecops.com/forum67.html,
http://forums.subratam.org/index.php?showforum=7, or other appropriate
forums for expert analysis, not here.**

If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.
 
Hi PA Bear

I forgot to tell that I was using Zone Alarm at the time of the crash.
I shut it down afterwards because I thought it would be the cause for me not
being able to access internet.
Thanks for your help

Emmy
 
I'm neither using a firewall nor an Antivirus at this moment

Missed the above. Re-enable NAV immediately (if you can do so; if not, it's
due to hijackware) and either re-enable ZA or enable the Windows Firewall.

To keep track of things, it helps immensely if you include all of previous
message(s) in your replies to the newsgroup. Thank you.
 
As NAV was not working I was asked (by Symantec, I supposed) to uninstall
and install again, but of course I couldn't. The uninstallation gave me many
errors and then the installation did not accept the key...???

Zonealarm was working all the time until I shut it down to see if that was
the problem. After this I shut down that PC.
Now I will re-enable ZA, and what else...as I know NAV will not work ?
Thanks !

Emmy
- - - - - - - - -- - - - - - - - - - - - - -
"PA Bear" <[email protected]> escribió en el mensaje
| > I'm neither using a firewall nor an Antivirus at this moment
|
| Missed the above. Re-enable NAV immediately (if you can do so; if not,
it's
| due to hijackware) and either re-enable ZA or enable the Windows Firewall.
|
| To keep track of things, it helps immensely if you include all of previous
| message(s) in your replies to the newsgroup. Thank you.
| --
| ~Robear Dyer (PA Bear)
| MS MVP-Windows (IE/OE, Shell/User, Security), Aumha.org VSOP, DTS-L.org
|
| Emmy Werner wrote:
| > I forgot to tell that I was using Zone Alarm at the time of the crash.
| > I shut it down afterwards because I thought it would be the cause for me
| > not being able to access internet.
| > Thanks for your help
| <paste>
| PA Bear wrote:
| > Checking for/Help with Hijackware
| > http://aumha.org/a/parasite.htm
| > http://aumha.org/a/quickfix.htm
| > http://aumha.net/viewtopic.php?t=5878
| > http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Introduction
| > http://mvps.org/winhelp2002/unwanted.htm
| > http://inetexplorer.mvps.org/data/prevention.htm
| > http://inetexplorer.mvps.org/tshoot.html
| > http://www.mvps.org/sramesh2k/Malware_Defence.htm
| > http://defendingyourmachine.blogspot.com/
| > http://www.elephantboycomputers.com/page2.html#Removing_Malware
| >
| > When all else fails, HijackThis v1.99.1
| > (http://aumha.org/downloads/hijackthis.zip) is the preferred tool to
use.
| > It will help you to both identify and remove any hijackware/spyware.
| > **Post your log to http://aumha.net/viewforum.php?f=30,
| > http://castlecops.com/forum67.html,
| > http://forums.subratam.org/index.php?showforum=7, or other appropriate
| > forums for expert analysis, not here.**
| >
| > If the procedures look too complex - and there is no shame in admitting
| > this isn't your cup of tea - take the machine to a local, reputable and
| > independent (i.e., not BigBoxStoreUSA) computer repair shop.
| >
| > Emmy Werner wrote:
| > > Hi,
| > >
| > > I've got a cable modem connection and although I've checked it with my
| > > ISP and they told me that everything is working fine, I am not able to
| > > open a single page in IExplorer. I get a "page not found error".
| > > I've tried also with a dial up connection with the same result...it
| > > seems as if I were working offline.
| > > I'm using IE6 and Outlook Express 6 (with the same problem) in
Windows
| > > Millenium.
| > >
| > > This began to happen after a crash, when my Norton Anivirus collapsed
| > > and my Google bar dissappeared.
| > > I'm neither using a firewall nor an Antivirus at this moment
|
 
Hi,

Finally I could re-install NAV and re-enable Zone Alarm.
But I can't access the internet.
What can I do ?
Your help will be appreciatted !

Emmy
----------------------------------------------------------------------------
-----------------------------------
"Emmy Werner" <[email protected]> escribió en el mensaje
| As NAV was not working I was asked (by Symantec, I supposed) to uninstall
| and install again, but of course I couldn't. The uninstallation gave me
many
| errors and then the installation did not accept the key...???
|
| Zonealarm was working all the time until I shut it down to see if that was
| the problem. After this I shut down that PC.
| Now I will re-enable ZA, and what else...as I know NAV will not work ?
| Thanks !
|
| Emmy
| - - - - - - - - -- - - - - - - - - - - - - -
| "PA Bear" <[email protected]> escribió en el mensaje
| | | > I'm neither using a firewall nor an Antivirus at this moment
| |
| | Missed the above. Re-enable NAV immediately (if you can do so; if not,
| it's
| | due to hijackware) and either re-enable ZA or enable the Windows
Firewall.
| |
| | To keep track of things, it helps immensely if you include all of
previous
| | message(s) in your replies to the newsgroup. Thank you.
| | --
| | ~Robear Dyer (PA Bear)
| | MS MVP-Windows (IE/OE, Shell/User, Security), Aumha.org VSOP, DTS-L.org
| |
| | Emmy Werner wrote:
| | > I forgot to tell that I was using Zone Alarm at the time of the crash.
| | > I shut it down afterwards because I thought it would be the cause for
me
| | > not being able to access internet.
| | > Thanks for your help
| | <paste>
| | PA Bear wrote:
| | > Checking for/Help with Hijackware
| | > http://aumha.org/a/parasite.htm
| | > http://aumha.org/a/quickfix.htm
| | > http://aumha.net/viewtopic.php?t=5878
| | >
http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Introduction
| | > http://mvps.org/winhelp2002/unwanted.htm
| | > http://inetexplorer.mvps.org/data/prevention.htm
| | > http://inetexplorer.mvps.org/tshoot.html
| | > http://www.mvps.org/sramesh2k/Malware_Defence.htm
| | > http://defendingyourmachine.blogspot.com/
| | > http://www.elephantboycomputers.com/page2.html#Removing_Malware
| | >
| | > When all else fails, HijackThis v1.99.1
| | > (http://aumha.org/downloads/hijackthis.zip) is the preferred tool to
| use.
| | > It will help you to both identify and remove any hijackware/spyware.
| | > **Post your log to http://aumha.net/viewforum.php?f=30,
| | > http://castlecops.com/forum67.html,
| | > http://forums.subratam.org/index.php?showforum=7, or other appropriate
| | > forums for expert analysis, not here.**
| | >
| | > If the procedures look too complex - and there is no shame in
admitting
| | > this isn't your cup of tea - take the machine to a local, reputable
and
| | > independent (i.e., not BigBoxStoreUSA) computer repair shop.
| | >
| | > Emmy Werner wrote:
| | > > Hi,
| | > >
| | > > I've got a cable modem connection and although I've checked it with
my
| | > > ISP and they told me that everything is working fine, I am not able
to
| | > > open a single page in IExplorer. I get a "page not found error".
| | > > I've tried also with a dial up connection with the same result...it
| | > > seems as if I were working offline.
| | > > I'm using IE6 and Outlook Express 6 (with the same problem) in
| Windows
| | > > Millenium.
| | > >
| | > > This began to happen after a crash, when my Norton Anivirus
collapsed
| | > > and my Google bar dissappeared.
| | > > I'm neither using a firewall nor an Antivirus at this moment
| |
|
|
 
THANKS !!!!

-----------------------------------------------------------
"Jon Kennedy" <[email protected]> escribió en el mensaje
| Next thing to try would be to download and run one of these Winsock repair
| tools:
|
| LSPFix- all versions of Windows http://www.cexx.org/lspfix.zip
| Winsock2 Fix- Win98, ME
| http://www.bu.edu/pcsc/internetaccess/winsock2fix.html
| LavaSoft- all versions of Windows-
| http://digital-solutions.co.uk/lavasoft/whndnfix.zip
|
| --
|
| Jon R. Kennedy MS MVP/IE
| Charlotte, NC USA
| (e-mail address removed)
|
|
| | >
| > Hi,
| >
| > Finally I could re-install NAV and re-enable Zone Alarm.
| > But I can't access the internet.
| > What can I do ?
| > Your help will be appreciatted !
| >
| > Emmy
|
 
Thanks to you also !
I will check my PC for hijackware with Hijackthis !
Emmy


---------------------------------------------------
"PA Bear" <[email protected]> escribió en el mensaje
| See Jon's reply, but you still may need to run a thorough check for
| hijackware, Emmy.
| --
| ~PA Bear
|
| Emmy Werner wrote:
| > Hi,
| >
| > Finally I could re-install NAV and re-enable Zone Alarm.
| > But I can't access the internet.
| > What can I do ?
| > Your help will be appreciatted !
| >
| > Emmy
|
--------------------------------------------------------------------------
Click to expand...
--
| > -----------------------------------
| > "Emmy Werner" <[email protected]> escribió en el mensaje
| > | > > As NAV was not working I was asked (by Symantec, I supposed) to
| > > uninstall and install again, but of course I couldn't. The
| > > uninstallation gave me many errors and then the installation did not
| > > accept the key...???
| > >
| > > Zonealarm was working all the time until I shut it down to see if that
| > > was the problem. After this I shut down that PC.
| > > Now I will re-enable ZA, and what else...as I know NAV will not work ?
| > > Thanks !
| > >
| > > Emmy
| > > - - - - - - - - -- - - - - - - - - - - - - -
| > > "PA Bear" <[email protected]> escribió en el mensaje
| > > | > > > > I'm neither using a firewall nor an Antivirus at this moment
| > > >
| > > > Missed the above. Re-enable NAV immediately (if you can do so; if
| > > > not, it's due to hijackware) and either re-enable ZA or enable the
| > > > Windows Firewall.
| > > >
| > > > To keep track of things, it helps immensely if you include all of
| > > > previous message(s) in your replies to the newsgroup. Thank you.
| > > > --
| > > > ~Robear Dyer (PA Bear)
| > > > MS MVP-Windows (IE/OE, Shell/User, Security), Aumha.org VSOP,
| > > > DTS-L.org
| > > >
| > > > Emmy Werner wrote:
| > > > > I forgot to tell that I was using Zone Alarm at the time of the
| > > > > crash. I shut it down afterwards because I thought it would be the
| > > > > cause for me not being able to access internet.
| > > > > Thanks for your help
| > > > <paste>
| > > > PA Bear wrote:
| > > > > Checking for/Help with Hijackware
| > > > > http://aumha.org/a/parasite.htm
| > > > > http://aumha.org/a/quickfix.htm
| > > > > http://aumha.net/viewtopic.php?t=5878
| > > > >
| > http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Introduction
| > > > > http://mvps.org/winhelp2002/unwanted.htm
| > > > > http://inetexplorer.mvps.org/data/prevention.htm
| > > > > http://inetexplorer.mvps.org/tshoot.html
| > > > > http://www.mvps.org/sramesh2k/Malware_Defence.htm
| > > > > http://defendingyourmachine.blogspot.com/
| > > > > http://www.elephantboycomputers.com/page2.html#Removing_Malware
| > > > >
| > > > > When all else fails, HijackThis v1.99.1
| > > > > (http://aumha.org/downloads/hijackthis.zip) is the preferred tool
| > > > > to use. It will help you to both identify and remove any
| > > > > hijackware/spyware. **Post your log to
| > > > > http://aumha.net/viewforum.php?f=30,
| > > > > http://castlecops.com/forum67.html,
| > > > > http://forums.subratam.org/index.php?showforum=7, or other
| > > > > appropriate forums for expert analysis, not here.**
| > > > >
| > > > > If the procedures look too complex - and there is no shame in
| > > > > admitting this isn't your cup of tea - take the machine to a
local,
| > > > > reputable and independent (i.e., not BigBoxStoreUSA) computer
| > > > > repair shop.
| > > > >
| > > > > Emmy Werner wrote:
| > > > > > Hi,
| > > > > >
| > > > > > I've got a cable modem connection and although I've checked it
| > > > > > with my ISP and they told me that everything is working fine, I
| > > > > > am not able to open a single page in IExplorer. I get a "page
not
| > > > > > found error". I've tried also with a dial up connection with the

| > > > > > same result...it seems as if I were working offline.
| > > > > > I'm using IE6 and Outlook Express 6 (with the same problem) in
| > > > > > Windows Millenium.
| > > > > >
| > > > > > This began to happen after a crash, when my Norton Anivirus
| > > > > > collapsed and my Google bar dissappeared.
| > > > > > I'm neither using a firewall nor an Antivirus at this moment
|
 
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