I cannot update MS Antispy. Get message: WARNING, cannot connect to internet!

  • Thread starter Thread starter Womaniser
  • Start date Start date
W

Womaniser

Hi all, I have been trying to update MS Antispy but get a
message stating: 'WARNING, could not connect to the
internet'. My broadband/ADSL conection is fine and i have
IE running! Is there a setting that needs tweaking?
Thank you and regards, Martin.
 
Are you running any firewall or Internet Security Software?


--
If you are under attack and MSAS does not seem to help:

*Submit suspected spyware report in the tools menu of MSAS*

1. Download:
lspfix.exe www.cexx.org/lspfix.htm
winsockxpfix.exe www.snapfiles.com/get/winsockxpfix.html
ccleaner.exe www.ccleaner.com
killbox.exe www.bleepingcomputer.com/files/killbox.php

2. Reboot into safe mode - http://tinyurl.com/pfca

3. Clean out all temp file locations - ccleaner.exe
(be sure to configure to delete all temp files
and not just those 48 hours old or older)

4. Run MSAS at least twice in full/deep mode

5. Run a robust, updated antivirus software scan

6. Reboot into normal mode,see if problem has been corrected

7. Install and use killbox to delete stubborn files

8. If you think something is there but can't see it:
- Download:
Blacklight by F-Secure to look for rootkits
www.europe.f-secure.com/exclude/blacklight/blbeta.exe
RootKitRevealer by SysInternals
www.sysinternals.com/ntw2k/freeware/rootkitreveal.shtml

Battle Notes:
- If you have trojans (files that won't go away),
you may have to disable System Restore on XP:
http://tinyurl.com/movy

- If your Internet connectivity quits:
http://support.microsoft.com/kb/892350
http://support.microsoft.com/kb/811259
LSPFix - www.cexx.org/lspfix.htm
Winsockxpfix - www.snapfiles.com/get/winsockxpfix.html

- Install SpywareBlaster to block thousands of malware apps
from installing on your machine. It does not actively
run on your machine, you run it, it makes changes that
protect you.
http://www.javacoolsoftware.com/

- This program will not detect or remove viruses
http://www.microsoft.com/athome/security/viruses/default.mspx

**For a detailed attack plan **
http://spywarewarrior.com/sww-help.htm

*** For assistance in battling infestations***
- Get HijackThis.exe from:
http://tomcoyote.org/hjt/hjt199//HijackThis.exe
- Save it to C:\hjt (new folder)
- Open it and select "Scan and Save Log"
- Note where you saved the log
- Send it to Ron Kinner as an attachment
- Ron's email address is (e-mail address removed)
- Put Hijack in the subject so he knows it's not spam
- He will tell you what to do next


Application Notes:
Registering a VB6 dll seems to fix missing agents:
1) Open up a command prompt (start -> run -> cmd)
2) Type in the following "regsvr32 msvbvm60.dll" (without the quotes).
3) Close and re-open Windows AntiSpyware

- To report false positives:
www.microsoft.com/athome/security/spyware/software/isv/fpform.aspx

- To submit disputes or requests:
www.microsoft.com/athome/security/spyware/software/isv/cdform.aspx

- To learn more about how MS analyzes suspected spyware:
www.microsoft.com/athome/security/spyware/software/isv/analysis.mspx

Alternative Anti-Spyware Applications:
- Spybot Search and Destroy
http://www.majorgeeks.com/download2471.html
- LavaSoft AdAware
http://www.majorgeeks.com/download506.html
- AdAware VX2 Cleaner Plugin
http://www.majorgeeks.com/download4283.html
- BHODemon
http://www.majorgeeks.com/download3550.html
- CWShredder (CoolWWWSearch)
http://www.majorgeeks.com/download3019.html
- PestPatrol
http://www.majorgeeks.com/download1187.html
- Webroot Spysweeper
http://www.majorgeeks.com/download3263.html
- Spyware Doctor
http://www.majorgeeks.com/download4241.html
- Ewido Security Suite
http://www.ewido.net/en/

Recommended Software to help protect you:
- Windows XP Service Pack 2
http://www.microsoft.com/windowsxp/sp2/default.mspx
- SpywareBlaster
http://www.javacoolsoftware.com
- Outpost Firewall Pro
http://www.agnitum.com/products/outpost
 
Hi and WOW! Thanks very much for your help.
I currently have the following on my PC (all upto date):
AVG Free
Zone Alarm Free
Spyware Blaster
MSAS
CounterSpy
Ad-Aware SE
Spybot S&D
CWShredder

I will give your recommendations a go and get back to
you, thanks again and regards,
Martin
 
I had same problem check your firewall settings and make
spyware beta one of the exceptions not cotrolled by
firewall, make sure the updater program is on the list.
I use xp sp2 firewall and couldn't get spyware or mcafee
to update till i made changes. Hope this helped.
 
Twice I had similar problems with CounterSpy and MSAS installed on the same
computer. On the first occasion, I solved the problem by re-installing
MSAS. On the second occasion I un-installed MSAS and decided to await MSAS
Beta 2.
Derek N
 
You may have to make an exception for MSAS in Zone Alarm to allow it to
go get the updates. Look to see what applications you currently have
blocked in ZoneAlarm from contacting the Internet.
 
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