I cannot set a rule that automatically fully deletes some messages

  • Thread starter Thread starter Juan I. Cahis
  • Start date Start date
J

Juan I. Cahis

Dear friends:

I use Outlook 2003, and I want to set a rule that automatically
completely deletes all the messages that are labeled as SPAM from my
ISP. I didn't have any problem to create the rule, but when I run it,
Outlook says that I don't have the permissions to do the automatic
deletion.

But, I don't have any problem if the rule says that these messages
should be moved to the "Deleted" folder, and after that, I clean the
"Deleted" folder manually.

Why can I not do it automatically? How can I set the necessary
permissions?

Thanks
Juan I. Cahis
Santiago de Chile (South America)
Note: Please forgive me for my bad English, I am trying to improve it!
 
Juan I. Cahis said:
I use Outlook 2003, and I want to set a rule that automatically
completely deletes all the messages that are labeled as SPAM from my
ISP. I didn't have any problem to create the rule, but when I run it,
Outlook says that I don't have the permissions to do the automatic
deletion.
Click to expand...

What type of account?
 
Brian, do you mean "WinXP account" or "Outlook Account"?

If you mean "WinXP account", I have administrator rights.

If you mean "Outlook account", they are POP mail and Hotmail type of
accounts.

Brian Tillman said:
What type of account?
Click to expand...
Thanks
Juan I. Cahis
Santiago de Chile (South America)
Note: Please forgive me for my bad English, I am trying to improve it!
 
Juan I. Cahis said:
If you mean "Outlook account", they are POP mail and Hotmail type of
accounts.
Click to expand...

This is what I mean. Are you using the Outlook connector for the Hotmail
account? If not, I don't think you can delete messages there.
 
I don't use any extra product to access the hotmail accounts. I
declared one of my accounts as an "Hotmail" type, the other two as
POP.

Brian Tillman said:
This is what I mean. Are you using the Outlook connector for the Hotmail
account? If not, I don't think you can delete messages there.
Click to expand...
Thanks
Juan I. Cahis
Santiago de Chile (South America)
Note: Please forgive me for my bad English, I am trying to improve it!
 
Juan I. Cahis said:
I don't use any extra product to access the hotmail accounts. I
declared one of my accounts as an "Hotmail" type, the other two as
POP.
Click to expand...

For what account do you wish to have a rule that deletes?
 
For a POP one.

Brian Tillman said:
For what account do you wish to have a rule that deletes?
Click to expand...
Thanks
Juan I. Cahis
Santiago de Chile (South America)
Note: Please forgive me for my bad English, I am trying to improve it!
 
Juan I. Cahis said:
For a POP one.
Click to expand...

Let me see if I understand. If instead of choosing the "delete it" action,
you choose the "permanently delete it" action, then when the rule runs
Outlook gives you the error you described in your original post, is that
correct?
 
Exactly!!!!!

Brian Tillman said:
Let me see if I understand. If instead of choosing the "delete it" action,
you choose the "permanently delete it" action, then when the rule runs
Outlook gives you the error you described in your original post, is that
correct?
Click to expand...
Thanks
Juan I. Cahis
Santiago de Chile (South America)
Note: Please forgive me for my bad English, I am trying to improve it!
 
I found a solution: If you exclude the Hotmail account from the rule,
it works for the POP account. If this is a "feature" or a "bug", I
don't know!!!!

Brian Tillman said:
I'm afraid I can't explain it. Hopefully someone else will.
Click to expand...
Thanks
Juan I. Cahis
Santiago de Chile (South America)
Note: Please forgive me for my bad English, I am trying to improve it!
 
Juan I. Cahis said:
I found a solution: If you exclude the Hotmail account from the rule,
it works for the POP account. If this is a "feature" or a "bug", I
don't know!!!!
Click to expand...

Well, I thought that the Hotmail account may have an influence, but you said
you wanted to run the rule only on the POP account, so I figured that's the
way you defined it. You can't run rules on Hotmail accounts with which you
do not use the Outlook Connector. I knew that going in and I was going to
state it. Sorry it took so long to get to this point.
 
Brian, what is the "Outlook Connector", and where to get it?

Brian Tillman said:
Well, I thought that the Hotmail account may have an influence, but you said
you wanted to run the rule only on the POP account, so I figured that's the
way you defined it. You can't run rules on Hotmail accounts with which you
do not use the Outlook Connector. I knew that going in and I was going to
state it. Sorry it took so long to get to this point.
Click to expand...
Thanks
Juan I. Cahis
Santiago de Chile (South America)
Note: Please forgive me for my bad English, I am trying to improve it!
 
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