I can not send email can anyone help me.

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  • Start date Start date
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Guest

Can anyone tell me what I am doing wrong. I can not send email from outlook
or my incrediMail . I can recieve mail only.
The messege I get when trying to send my mail is:
The outgoing mail server 'smtp.netzero.com does not respond, please try
again late.
Under details:
Connection to server has failed.
I have even reformat my computer. I don't know what else to do.
 
Roxie said:
Can anyone tell me what I am doing wrong. I can not send email from
outlook or my incrediMail . I can recieve mail only.
The messege I get when trying to send my mail is:
The outgoing mail server 'smtp.netzero.com does not respond, please
try again late.
Under details:
Connection to server has failed.
I have even reformat my computer. I don't know what else to do.
Click to expand...

Reformatting for this problem is way overkill. You have the smtp
settings wrong. Often this problem will be caused by the authentication
setting on outgoing mail; i.e., your ISP requires it or doesn't and you
have the opposite entered. Looking quickly at the page below, it
appears that NetZero does need smtp to be authenticated, but I would
check with them.

http://www.netzero.net/support/email/email-setup.html

Malke
 
thank you,
I checked with them and they told me it was set up right and that I must
have my firewall up.
 
Roxie said:
thank you,
I checked with them and they told me it was set up right and that I
must have my firewall up.
Click to expand...

Unless NetZero is using some weird proxy server (and the clients I have
who use NetZero aren't, so I don't think this is it), you don't need to
open any ports in your firewall to send email. Perhaps you are blocking
Incredimail, though? What firewall are you using? What antivirus
program do you have?

I would instead look at whether your computer is 100% malware-free. I
know lots of people love Incredimail, but it is full of ads and there
is a high likelihood that you've picked up some crud.

I would do a few things:

1. Just use NetZero's webmail for now. Forget about Incredimail. Can you
send your email using NetZero's smtp server? If so, you know something
is wrong on your machine.

2. Go through these general malware removal steps if you haven't done
anything like this recently:

http://www.elephantboycomputers.com/page2.html#Removing_Malware

3. Try turning off any av scanning of your outgoing email from within
your antivirus program.

4. Or have a computer professional come and look at your setup. Someone
onsite is going to be able to troubleshoot the issues far better than
people just reading about them in a newsgroup.

All troubleshooting should be done systematically, making one change at
a time and testing after each change.

Good luck,

Malke
 
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