I am not receiving emails from one particular email address

  • Thread starter Thread starter Brenda F
  • Start date Start date
B

Brenda F

Allthough I have checked all Junk settings and Blocked Senders List etc., I
still fail to receive emails from one particular email address. I can send
to the email address without a problem & the recipient is receiving. We have
checked and double checked that the sender is using the correct email address
- to no avail. as I said, I have checked everything that I know of. Can
anyone help? Many thanks, Brenda F
 
Allthough I have checked all Junk settings and Blocked Senders List etc.,
I
still fail to receive emails from one particular email address. I can
send
to the email address without a problem & the recipient is receiving. We
have
checked and double checked that the sender is using the correct email
address
- to no avail. as I said, I have checked everything that I know of. Can
anyone help?
Click to expand...

This problem sounds more like a problem on the sender's end or between the
sender's mail router and yours, not like a problem on your end.
 
Hi Brian

Thanks for the reply - I am very much in agreement with you as it is the
ONLY one which is giving a problem. Everything else is Hunky Dory so thank
you - I will get them to check "their end" - so to speak!
Regards, Brenda F
 
Brenda said:
I'll get my techie guy onto it.
Click to expand...

Oh, c'mon, you can't figure out how to use the webmail interface to
your e-mail account? You managed to post here so you can certainly
figure out how to look at your webmail. Just open your web browser and
go to your e-mail provider's home page, login, and look in the Inbox
folder to see if the sender's e-mails are there. If not, go check the
Junk/Spam/Trash folders. If the sender's e-mails are in those other
folders, their e-mail got detected as spam or you have some server-side
rules defined (check your webmail options).

Or did you omit to mention that this problem is at work where you are
using Exchange as your mail server?
 
actually at thetime of creating sendre's account my email id was used as his recovery email
Allthough I have checked all Junk settings and Blocked Senders List etc., I
still fail to receive emails from one particular email address. I can send
to the email address without a problem & the recipient is receiving. We have
checked and double checked that the sender is using the correct email address
- to no avail. as I said, I have checked everything that I know of. Can
anyone help? Many thanks, Brenda F
On Thursday, September 25, 2008 8:08 AM DL wrote:
Check your mail via the isp web access see if its there
Click to expand...
On Thursday, September 25, 2008 9:03 AM Brian Tillman [MVP - Outlook] wrote:
This problem sounds more like a problem on the sender's end or between the
sender's mail router and yours, not like a problem on your end.
Click to expand...
Click to expand...
On Thursday, September 25, 2008 9:14 AM Brenda wrote:
Hi Brian

Thanks for the reply - I am very much in agreement with you as it is the
ONLY one which is giving a problem. Everything else is Hunky Dory so thank
you - I will get them to check "their end" - so to speak!
Regards, Brenda F



"Brian Tillman [MVP - Outlook]" wrote:
Click to expand...
Click to expand...
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