Html emails not printing problem

  • Thread starter Thread starter John
  • Start date Start date
J

John

Hi

Outlook 2003 with Exchange 2003. My problem is that the Outlook 2003 does
not print html emails. It prints plain text emails fine. In an html email if
I click on printer icon, nothing happens. If I select File->Print menu the
print dialog does not appear. I am using IE6. I have tried the following so
far without luck;

- Remove any additional software that I can think of in case it was
interfering.
- Scanned the pc using Trend's online HouseCall anti-virus/spyware program
and removed some minor spyware.
- Installed IE7 but at start-up it comes up with title 'Customise your
settings' but the page appears completely blank and so I can not progress
further. So eventually I removed IE7 and went back to IE6 which at least
allows me to browse.
- Reset browser settings.

What more can I do?

Many Thanks

Regards
 
did you run detect and repair (on Outlook's Help menu)?
do you have all the latest window updates?
 
Hi

Thanks. Detect and repair did not help. I tried windows update but it does
not work and gets stuck at "Windows Update is downloading and installing the
updated software". Then nothing happens.

Thanks again.

Regards
 
that error is probably related.... if it does this after a recent reboot,
you'll need to fix the update problem. Unfortunately I don't know what might
fix that - you'll need to check with windows update experts.
 
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