HP832C Prints outputs blank page when printing Word Document

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Guest

My printer has started to output blank pages when I print new word documents. You see the print head go rapidly back and forth and step the paper through but it comes out blank

Old word documents print fine as do IE browser and other applications

Read and followed recommendations in Microsoft Knowledge Base Article 29134
Specifically: Renamed NORMAL template to old to allow creation of a new one; reinstalled print drivers, Edited HKEY_CURRENT_USER\Software\Microsoft\Office\10.0\Word to delete the line "Data

Also went through all other settings I could find. Due to the printer age, I used the drivers from XP but was unable to reload the HP toolbox application so don't know if there are settings that I couldn't get at

Suggestions?? I am ready to strip the drive and reload everything from scratch

Denn
 
Instructions to correctly uninstall and reinstall:
http://www.coribright.com/Windows/Article One.htm

Because it's such an old printer, the only XP drivers are those included
with XP. Use the Add Printer Wizard to install.
--
Cari (MS-MVP Windows Client - Printing, Imaging & Hardware)
www.coribright.com


Denny said:
My printer has started to output blank pages when I print new word
Click to expand...
documents. You see the print head go rapidly back and forth and step the
paper through but it comes out blank.
Old word documents print fine as do IE browser and other applications.

Read and followed recommendations in Microsoft Knowledge Base Article 291344
Specifically: Renamed NORMAL template to old to allow creation of a new
Click to expand...
one; reinstalled print drivers, Edited
HKEY_CURRENT_USER\Software\Microsoft\Office\10.0\Word to delete the line
"Data"
Also went through all other settings I could find. Due to the printer
Click to expand...
age, I used the drivers from XP but was unable to reload the HP toolbox
application so don't know if there are settings that I couldn't get at.
 
no not really I am not sure what to do all it keeps telling me to do is to check the default printer setting which I did and it won't pint waordpad or microsoft word but will print other things I have xp and a Lexmark z45
 
Did you use File, Print and then choose the printer or just click the mouse
on the Toolbar? Try using File, Print.
--
Cari (MS-MVP Windows Client - Printing, Imaging & Hardware)
www.coribright.com

anne said:
no not really I am not sure what to do all it keeps telling me to do is to
Click to expand...
check the default printer setting which I did and it won't pint waordpad or
microsoft word but will print other things I have xp and a Lexmark z45documents. You see the print head go rapidly back and forth and step the
paper through but it comes out blank.one; reinstalled print drivers, Edited
HKEY_CURRENT_USER\Software\Microsoft\Office\10.0\Word to delete the line
"Data"age, I used the drivers from XP but was unable to reload the HP toolbox
application so don't know if there are settings that I couldn't get at.
 
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