J
jcwhit
I dealt with an 820cse having the exact same problem after suffering a paper
jam. The carts would collide at pretty good force with the printer's left
side and a software error message would pop up saying communications was
lost. Sounds like all hell breaking loose when they collide with the left
side. I was baffled and gave up, so I can't help specifically, but another
guy continued with the task and got it to work again within a few minutes
and it works fine up to this day. Something got bent or misaligned due to
the jam.
Sorry I can't help further... but I guess I'm trying to say don't give up on
it. I've seen it happen and it can be fixed.
jam. The carts would collide at pretty good force with the printer's left
side and a software error message would pop up saying communications was
lost. Sounds like all hell breaking loose when they collide with the left
side. I was baffled and gave up, so I can't help specifically, but another
guy continued with the task and got it to work again within a few minutes
and it works fine up to this day. Something got bent or misaligned due to
the jam.
Sorry I can't help further... but I guess I'm trying to say don't give up on
it. I've seen it happen and it can be fixed.