HP7310 Driver

  • Thread starter Thread starter Sean Liming \(MVP\)
  • Start date Start date
S

Sean Liming \(MVP\)

I seen some issues about HP printers with Vista. Here is one that I am
running into.

Hp7310 - connected over the network. Under XP Pro, access the HP 7310 was no
problem.

I downloaded and installed the full Vista software package from the HP
website.

1. If put the system into standby and come out of standby, connection to the
printer is lost. Scanner, printer, fax, etc. are not available. I have to
re-install the HP software package to get everything back. If I just
shutdown the system and power back on, everything is okay. I would like to
put the system into standby once in a while. I have talked to HP tech
support on this issue, but they don't have an answer. Anyone else run into
this one?

2. Duplex printing - prining on two sides - Xp Pro would print great - two
sided printing in book like format. With Vista, a get a flipped page output.
The front and back top and bottom are opposite of each other. No matter what
I change I get a flipped page. Someone mentioned using the HP 6500 driver
instead. Any other suggests, or do we wait for HP to fix the problem?


-Sean
 
About a month or so down this newsgroup, I had a thread about the same
problem. And same response from HP. Except that they told me they are not
going even attempt a fix until Vista SP1.......
 
Alan,

Thanks. I just sent you an e-mail, but received a bounce back from the
server.

-Sean



Alan Morris said:
HP gave me a fix for the duplex issue. Send me mail directly

alanmo
microsoft.com

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no
rights.

mlai said:
About a month or so down this newsgroup, I had a thread about the same
problem. And same response from HP. Except that they told me they are
not going even attempt a fix until Vista SP1.......
Click to expand...
Click to expand...
 
Try removing "ONLINE" from the e-mail address

(e-mail address removed)

--
I Bleed Blue and Gold
GO BEARS!


Sean Liming (MVP) said:
Alan,

Thanks. I just sent you an e-mail, but received a bounce back from the server.

-Sean



Alan Morris said:
HP gave me a fix for the duplex issue. Send me mail directly

alanmo
microsoft.com

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

mlai said:
About a month or so down this newsgroup, I had a thread about the same
problem. And same response from HP. Except that they told me they are not
going even attempt a fix until Vista SP1.......

I seen some issues about HP printers with Vista. Here is one that I am
running into.

Hp7310 - connected over the network. Under XP Pro, access the HP 7310 was
no problem.

I downloaded and installed the full Vista software package from the HP
website.

1. If put the system into standby and come out of standby, connection to
the printer is lost. Scanner, printer, fax, etc. are not available. I have
to re-install the HP software package to get everything back. If I just
shutdown the system and power back on, everything is okay. I would like to
put the system into standby once in a while. I have talked to HP tech
support on this issue, but they don't have an answer. Anyone else run into
this one?

2. Duplex printing - prining on two sides - Xp Pro would print great - two
sided printing in book like format. With Vista, a get a flipped page
output. The front and back top and bottom are opposite of each other. No
matter what I change I get a flipped page. Someone mentioned using the HP
6500 driver instead. Any other suggests, or do we wait for HP to fix the
problem?


-Sean
Click to expand...
Click to expand...
Click to expand...
 
I have exactly the same problem with my duplexer printing incorrectly! I'm
sorry it's happening to you, but I'm glad to find someone else with the
identical problem. (means it is not me!) I have had absolutely no help from
HP...they just keep passing it back to MS! My printer is a Photosmart 8250
and worked perfectly with the duplexer before I switched to Vista at the end
of January this year. You mentioned the HP 6500 driver...did you try it? If
so, did it work?

flamelady
 
Flamelady said:
My printer is a Photosmart 8250 
and worked perfectly with the duplexer before I switched to Vista at the end 
of January this year.
Click to expand...

Is this a fully automatic duplexer like in my LJ2200D or is it a manual
duplexer -- ie that it prints one side of a sheet and stops and puts up on the
screen an image that shows you how to take the sheet out and reinsert it for
printing the other side?

My PS 8250 has manual duplexing and it works fine in XP and in VISTA -- I just
tried it out on the first two pages of a pdf document.

The sheet comes out printed side up, top towards you and you remove it and
reinsert it, still printed side up and top edge in first.

I have not tried multipage duplexing recently and probably only in XP when IIRC
it did not go through and print the odd sides and let you turn a stack round
and print the even sides.

How does that fit in with your experience?

Have you installed the HP Fully Featured software for the PS8250 or are you
just using the basic driver in VISTA?
 
My duplexer is a fully automatic one! Q5582A (Oct. 2005) is what it says on
the bottom of it. It worked like a charm as I said until hooking it up to my
new computer with Vista.

As for your question about whether I am using the basic driver with Vista, I
will have to ask my son-in-law who set up my new computer. He's pretty much a
geek (and I try not to lean on him!), but it is my understanding that there
is still no driver for the duplexer from HP. Am I wrong??

My forte is the use of the programs installed! I do lots of work on
flyers/newsletters/brochures/slides/etc in Publisher, Word and Powerpoint, so
it's most important for me to be able to do "automatic" double sided
printing. As it is now, I am having to do the pages manually and it is
worthless to me this way! As I said before, it WILL print INCORRECTLY just
fine unfortunately!

Have you any other information as to a good driver for the duplexer part?

Flamelady
 
Alan from MS in a previous post sent me an update. It works now.

The standby recover solution is hit or miss.

HP wanted me to go to Dell for help. Seems like they didn't get their act
together with Vista support. A bit of a surprise since Vista/Longhorn was in
beta for some time.

-Sean
 
Thank you very much. It works now.

-Sean


Alan Morris said:
HP gave me a fix for the duplex issue. Send me mail directly

alanmo
microsoft.com

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no
rights.

mlai said:
About a month or so down this newsgroup, I had a thread about the same
problem. And same response from HP. Except that they told me they are
not going even attempt a fix until Vista SP1.......
Click to expand...
Click to expand...
 
Are you saying that there is an update to be had on this site that will make
my printer (duplexer) print correctly on both sides of the page that
Microsoft put out? How do I get it? I really relied on it until the first
week of February since it didn't work after I got my new computer with Vista!!

Flamelady
 
but it is my understanding that there 
is still no driver for the duplexer from HP. Am I wrong?? 
Click to expand...

I don't directly know since I only have the manual duplexer but since
the manual on installing the automatic duplexer tells you that you have
to do something in the HP Toolkit and from what I remember that is part
of the Fully Featured Software.

On the Photosmart 8250 pages at:

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?os=2093&softwa
reitem=ps-48177-1&lc=en&cc=us&dlc=en&product=443024&lang=en

is:

» SF_CDD_Full_Non-Network_enu.exe 1/1 (67.39M)

and that is what I downloaded and used to replace the in-the-box driver
in VISTA. Hope you have a broadband connection <g>


Make sure that you follow the instructions carefully and do not have
the USB cable plugged into the PC until the installation procedure or
the Installer in VISTA will try to hijack the installation -- I know!

More important may be the fix that Alan Morris has referred to in this
discussion. Read all the messages but this is the critical one:

------------------------------------------------------

HP gave me a fix for the duplex issue.  Send me mail directly

alanmo
microsoft.com

-- 
Alan Morris
Windows Printing Team

--------------------------------------------------------------

Do realize that Alan does not want to post his email address in a form
that robots can pick up so use your savvy to turn:

alanmo
microsoft.com

into a correct form of email address or your message will bounce back
-- again read the messages here on this <s>

Good luck and let us know how you get on.
 
Alan Morris was kind enough to share with me an unsupported update for the
HP7300. I don't know if it will work with the 8250. Take a look at his
response to me (off the first branch of responses), and reply to his post to
see if there is a specific solution for the 8250.

-Sean
 
Sean suggested I contact you since we have the same problem with HP. My
printer is a Photosmart 8250 with the fully automatic Q5582A (Oct. 2005)
duplexer. It worked with no problems for me and I used it a lot until I
switched to Vista. Now it just turns the paper over and prints upside down on
the back which is useless for me!!! Will the fix you shared with Sean help me
with my 8250?


Sean Liming (MVP) said:
Alan,

Thanks. I just sent you an e-mail, but received a bounce back from the
server.

-Sean



Alan Morris said:
HP gave me a fix for the duplex issue. Send me mail directly

alanmo
microsoft.com

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no
rights.

mlai said:
About a month or so down this newsgroup, I had a thread about the same
problem. And same response from HP. Except that they told me they are
not going even attempt a fix until Vista SP1.......

I seen some issues about HP printers with Vista. Here is one that I am
running into.

Hp7310 - connected over the network. Under XP Pro, access the HP 7310
was no problem.

I downloaded and installed the full Vista software package from the HP
website.

1. If put the system into standby and come out of standby, connection to
the printer is lost. Scanner, printer, fax, etc. are not available. I
have to re-install the HP software package to get everything back. If I
just shutdown the system and power back on, everything is okay. I would
like to put the system into standby once in a while. I have talked to HP
tech support on this issue, but they don't have an answer. Anyone else
run into this one?

2. Duplex printing - prining on two sides - Xp Pro would print great -
two sided printing in book like format. With Vista, a get a flipped page
output. The front and back top and bottom are opposite of each other. No
matter what I change I get a flipped page. Someone mentioned using the
HP 6500 driver instead. Any other suggests, or do we wait for HP to fix
the problem?


-Sean
Click to expand...
Click to expand...
Click to expand...
 
I took care of the 8250 for flamelady.

So HP told me support was informing customers that they are working on a
fix. Requests dropped off in June so it sounded like they took care of the
issue. I'll keep helping out HP support but I'll keep my day job.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.
 
They didn't share the solution with me so I thank you for your help.

-Sean


Alan Morris said:
I took care of the 8250 for flamelady.

So HP told me support was informing customers that they are working on a
fix. Requests dropped off in June so it sounded like they took care of
the issue. I'll keep helping out HP support but I'll keep my day job.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no
rights.

Sean Liming (MVP) said:
Alan Morris was kind enough to share with me an unsupported update for
the HP7300. I don't know if it will work with the 8250. Take a look at
his response to me (off the first branch of responses), and reply to his
post to see if there is a specific solution for the 8250.

-Sean
Click to expand...
Click to expand...
 
I want to thank you so very much! I had to wait for my son-in-law to get home
from work so that he could apply the fix for me. He just finished and it
works great...although my computer is now very slow to talk to, or respond to
the printer. BUT IT WORKS and my son-in-law will take care of the slowness
I'm sure within the next few days. He's on call tonight and was not able to
do more tonight. He's an IT Supervisor for AT&T.

I just want to thank you both, Sean and Alan, for your help. I really
appreciate your taking time to do something for a complete stranger. I'm a
Christian lady and I want to say God bless you both! I'm glad to see that HP
is getting back on the stick too!

Flamelady

Sean Liming (MVP) said:
They didn't share the solution with me so I thank you for your help.

-Sean


Alan Morris said:
I took care of the 8250 for flamelady.

So HP told me support was informing customers that they are working on a
fix. Requests dropped off in June so it sounded like they took care of
the issue. I'll keep helping out HP support but I'll keep my day job.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no
rights.

Sean Liming (MVP) said:
Alan Morris was kind enough to share with me an unsupported update for
the HP7300. I don't know if it will work with the 8250. Take a look at
his response to me (off the first branch of responses), and reply to his
post to see if there is a specific solution for the 8250.

-Sean


Are you saying that there is an update to be had on this site that will
make
my printer (duplexer) print correctly on both sides of the page that
Microsoft put out? How do I get it? I really relied on it until the
first
week of February since it didn't work after I got my new computer with
Vista!!

Flamelady

:

Alan from MS in a previous post sent me an update. It works now.

The standby recover solution is hit or miss.

HP wanted me to go to Dell for help. Seems like they didn't get their
act
together with Vista support. A bit of a surprise since Vista/Longhorn
was in
beta for some time.

-Sean



I have exactly the same problem with my duplexer printing incorrectly!
I'm
sorry it's happening to you, but I'm glad to find someone else with
the
identical problem. (means it is not me!) I have had absolutely no
help
from
HP...they just keep passing it back to MS! My printer is a Photosmart
8250
and worked perfectly with the duplexer before I switched to Vista at
the
end
of January this year. You mentioned the HP 6500 driver...did you try
it?
If
so, did it work?

flamelady


:

I seen some issues about HP printers with Vista. Here is one that I
am
running into.

Hp7310 - connected over the network. Under XP Pro, access the HP
7310 was
no
problem.

I downloaded and installed the full Vista software package from the
HP
website.

1. If put the system into standby and come out of standby,
connection to
the
printer is lost. Scanner, printer, fax, etc. are not available. I
have to
re-install the HP software package to get everything back. If I just
shutdown the system and power back on, everything is okay. I would
like
to
put the system into standby once in a while. I have talked to HP
tech
support on this issue, but they don't have an answer. Anyone else
run
into
this one?

2. Duplex printing - prining on two sides - Xp Pro would print
great -
two
sided printing in book like format. With Vista, a get a flipped page
output.
The front and back top and bottom are opposite of each other. No
matter
what
I change I get a flipped page. Someone mentioned using the HP 6500
driver
instead. Any other suggests, or do we wait for HP to fix the
problem?


-Sean
Click to expand...
Click to expand...
Click to expand...
 
For slow printing, verify the BUD file is getting regenerated. You may need
to stop and start the spooler service again.

in \windows\system32\spool\w32x86\3

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

flamelady said:
I want to thank you so very much! I had to wait for my son-in-law to get
home
from work so that he could apply the fix for me. He just finished and it
works great...although my computer is now very slow to talk to, or respond
to
the printer. BUT IT WORKS and my son-in-law will take care of the slowness
I'm sure within the next few days. He's on call tonight and was not able
to
do more tonight. He's an IT Supervisor for AT&T.

I just want to thank you both, Sean and Alan, for your help. I really
appreciate your taking time to do something for a complete stranger. I'm a
Christian lady and I want to say God bless you both! I'm glad to see that
HP
is getting back on the stick too!

Flamelady

Sean Liming (MVP) said:
They didn't share the solution with me so I thank you for your help.

-Sean


Alan Morris said:
I took care of the 8250 for flamelady.

So HP told me support was informing customers that they are working on
a
fix. Requests dropped off in June so it sounded like they took care of
the issue. I'll keep helping out HP support but I'll keep my day job.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no
rights.


Alan Morris was kind enough to share with me an unsupported update for
the HP7300. I don't know if it will work with the 8250. Take a look at
his response to me (off the first branch of responses), and reply to
his
post to see if there is a specific solution for the 8250.

-Sean


Are you saying that there is an update to be had on this site that
will
make
my printer (duplexer) print correctly on both sides of the page that
Microsoft put out? How do I get it? I really relied on it until the
first
week of February since it didn't work after I got my new computer
with
Vista!!

Flamelady

:

Alan from MS in a previous post sent me an update. It works now.

The standby recover solution is hit or miss.

HP wanted me to go to Dell for help. Seems like they didn't get
their
act
together with Vista support. A bit of a surprise since
Vista/Longhorn
was in
beta for some time.

-Sean



I have exactly the same problem with my duplexer printing
incorrectly!
I'm
sorry it's happening to you, but I'm glad to find someone else
with
the
identical problem. (means it is not me!) I have had absolutely no
help
from
HP...they just keep passing it back to MS! My printer is a
Photosmart
8250
and worked perfectly with the duplexer before I switched to Vista
at
the
end
of January this year. You mentioned the HP 6500 driver...did you
try
it?
If
so, did it work?

flamelady


:

I seen some issues about HP printers with Vista. Here is one that
I
am
running into.

Hp7310 - connected over the network. Under XP Pro, access the HP
7310 was
no
problem.

I downloaded and installed the full Vista software package from
the
HP
website.

1. If put the system into standby and come out of standby,
connection to
the
printer is lost. Scanner, printer, fax, etc. are not available. I
have to
re-install the HP software package to get everything back. If I
just
shutdown the system and power back on, everything is okay. I
would
like
to
put the system into standby once in a while. I have talked to HP
tech
support on this issue, but they don't have an answer. Anyone else
run
into
this one?

2. Duplex printing - prining on two sides - Xp Pro would print
great -
two
sided printing in book like format. With Vista, a get a flipped
page
output.
The front and back top and bottom are opposite of each other. No
matter
what
I change I get a flipped page. Someone mentioned using the HP
6500
driver
instead. Any other suggests, or do we wait for HP to fix the
problem?


-Sean
Click to expand...
Click to expand...
Click to expand...
 
I want to thank you all for the help, but the BUD files didn't regenerate. I
have so much trouble now with Word and Publisher that I can't do the work I
need to in a timely manner. I had my son-in-law take the fix off my computer
and put it back to where I was before the fix. I guess I will just wait until
HP and Microsoft are ready with a full true patch for my printer duplexer. In
the meantime I will just turn my pages manually. My son-in-law's work
speeded it up, but not enough to make it worth it for me since it affected my
programs.

Flamelady

Alan Morris said:
For slow printing, verify the BUD file is getting regenerated. You may need
to stop and start the spooler service again.

in \windows\system32\spool\w32x86\3

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

flamelady said:
I want to thank you so very much! I had to wait for my son-in-law to get
home
from work so that he could apply the fix for me. He just finished and it
works great...although my computer is now very slow to talk to, or respond
to
the printer. BUT IT WORKS and my son-in-law will take care of the slowness
I'm sure within the next few days. He's on call tonight and was not able
to
do more tonight. He's an IT Supervisor for AT&T.

I just want to thank you both, Sean and Alan, for your help. I really
appreciate your taking time to do something for a complete stranger. I'm a
Christian lady and I want to say God bless you both! I'm glad to see that
HP
is getting back on the stick too!

Flamelady

Sean Liming (MVP) said:
They didn't share the solution with me so I thank you for your help.

-Sean


I took care of the 8250 for flamelady.

So HP told me support was informing customers that they are working on
a
fix. Requests dropped off in June so it sounded like they took care of
the issue. I'll keep helping out HP support but I'll keep my day job.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no
rights.


Alan Morris was kind enough to share with me an unsupported update for
the HP7300. I don't know if it will work with the 8250. Take a look at
his response to me (off the first branch of responses), and reply to
his
post to see if there is a specific solution for the 8250.

-Sean


Are you saying that there is an update to be had on this site that
will
make
my printer (duplexer) print correctly on both sides of the page that
Microsoft put out? How do I get it? I really relied on it until the
first
week of February since it didn't work after I got my new computer
with
Vista!!

Flamelady

:

Alan from MS in a previous post sent me an update. It works now.

The standby recover solution is hit or miss.

HP wanted me to go to Dell for help. Seems like they didn't get
their
act
together with Vista support. A bit of a surprise since
Vista/Longhorn
was in
beta for some time.

-Sean



I have exactly the same problem with my duplexer printing
incorrectly!
I'm
sorry it's happening to you, but I'm glad to find someone else
with
the
identical problem. (means it is not me!) I have had absolutely no
help
from
HP...they just keep passing it back to MS! My printer is a
Photosmart
8250
and worked perfectly with the duplexer before I switched to Vista
at
the
end
of January this year. You mentioned the HP 6500 driver...did you
try
it?
If
so, did it work?

flamelady


:

I seen some issues about HP printers with Vista. Here is one that
I
am
running into.

Hp7310 - connected over the network. Under XP Pro, access the HP
7310 was
no
problem.

I downloaded and installed the full Vista software package from
the
HP
website.

1. If put the system into standby and come out of standby,
connection to
the
printer is lost. Scanner, printer, fax, etc. are not available. I
have to
re-install the HP software package to get everything back. If I
just
shutdown the system and power back on, everything is okay. I
would
like
to
put the system into standby once in a while. I have talked to HP
tech
support on this issue, but they don't have an answer. Anyone else
run
into
this one?

2. Duplex printing - prining on two sides - Xp Pro would print
great -
two
sided printing in book like format. With Vista, a get a flipped
page
output.
The front and back top and bottom are opposite of each other. No
matter
what
I change I get a flipped page. Someone mentioned using the HP
6500
driver
instead. Any other suggests, or do we wait for HP to fix the
problem?


-Sean
Click to expand...
Click to expand...
Click to expand...
 
@flamelady - Since the the 7300 series is close to the 7400 series I
have I am posting another solution for "fixing" the screwed duplex
printing on HP AIOs.

I am hopeful this helps.

BTW, I think that whatever Microsoft and HP did to screw this up is
indicative of the unfinished (beta) state of Vista. I am finding that
Vista is way more trouble than it is worth. Eye candy doesn't go very
far.

I received this from HP late in May 2007, and it works for my 7410. I
am still looking for a fix for my G95:

As you mentioned you are unable to print two side document from
Officejet 7410xi in Windows Vista.

I suggested to install alternate drivers to fix this issue.

Here are the steps please perform to install alternate drivers.

Step 1. Installing the Alternate drivers
Step 2. Creating a TCP/IP port
Step 3: Configure the alternate printer driver

Step 1. Installing the Alternate drivers:
-----------------------------------------

1. Click on start-->Control panel--->Hardware and sounds-->printes.
2. Double-click the Add Printer icon. Click Next.
3. When prompted, choose Local, and then click Next.
4. In the Manufacturers list, choose HP.
5. In the Printer list, choose the HP Deskjet 6500 printer, and then
click Next.
6. Choose the port as parallel port, and then click Next.
7. The printer name should be listed as HP Deskjet 6500 Printer.
8. Click No when the "Do you want your Windows based programs to use
this printer as your default printer?" message appears. Then click
Next.
9. Click No when the "Would you like to print a test page
(recommended)"
message appears. Then, click Finish.

Step 2. Creating a TCP/IP port:
--------------------------------

1.Start, Control Panel, and then select Printer.
2.Click File and then click Server Properties.
3.Select the Ports tab, and then click Add Port.
4.Select TCP/IP Port and create a new port.
5.Type the IP address of the Printer(which is printed in the network
configuration page) and proceed with the onscreen instructions.

Step 3: Configure the alternate printer driver:
------------------------------------------------

1. In the Printers Window, right-click the icon for HP Deskjet 6500
printer.
2. Click Properties.
3. Click click the Ports tab.
4. Click the down-arrow where it says "Print to the Following Port.
Select TCP/IP port that was created in step 2.
The all-in-one's model number should appear as part of the port
destination.
5. Leave the HP Deskjet 6500 printer identified as using the
following
driver, and click Apply.
6. Close the Printer Properties window.
 
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