D
DCO
I hope someone here may have an idea better than HP tech support.
A few months ago, my 5550 told me there was a problem with the
tri-color cartridge: remove and reinsert, or replace. Well, I
replaced it, but the error message continued. Since that time, I have
been able to print (in color), but I get the error message every time,
and the printer prints a test page after every print job. I have
reinstalled the driver (after making appropriate changes to my
registry), but no change. I tried to update the driver, but the file
from HP will not execute for some reason (I downloaded it twice, just
in case it was a corrupt download). I even did a reinstall of XP for
an unrelated reason, and the problem persists.
Before you say it's a problem with the cartridge or printer, I should
add that the printer works fine hooked up to another PC, running
WinME.
Here is the info from HP's printer assistant:
Windows Version: WinXP
Ram: 511MB
Virtual memory: 1250MB
Disk Space, Free Space: 11672MB/3695MB
CD Rom: D:\
Model name: HP Deskjet 5550
Printer Info: hp Deskjet5550
- Drv=hp deskjet 5550 series 5.0.0.0
- Port=LPT1:
Printer asst version/update version: 3.0/1
Temp File/Directory/Number/Size: C:\DOCUME~1\David\LOCALS~1\Temp
117 Files
18 Directories
5252 KB
And here are the instructions I followed for the driver reinstall:
(1) Please perform the steps mentioned below to delete the printer
driver entries from registry:
1. Please click "Start" > "Run".
2. Type in "regedit" and click "OK"
3. Click "File" at the top left corner of the window. Click "Export".
This will bring up the Export Registry File Save window.
4. In the "File Name" field, type "HP", then click "Save". This will
back-up the registry to restore the computer if anything goes wrong.
5. Click plus (+) to the left of "HKEY_LOCAL_MACHINE" located on the
left side of the registry editor.
6. Click plus (+) to the left of "Software".
7. Right-Click the "Hewlett-Packard" folder and click "Delete".
(Please continue with the next step if not able to delete)
(2) Please click "Start" > "My Computer", then double click "C:" >
"Program Files".
Please check if there is a folder named "HP Deskjet 5550 Series" or
something like that.
If you find it there, please delete that folder.
(Please delete if you have multiple copies of HP Deskjet 5550 there)
(Please continue with the next step if not able to delete)
(3) Please click "Start" > "Control Panel" > "Printers and Faxes".
Please delete the icons named "HP Deskjet 5550 series" if it is there.
(Please delete if you have multiple copies of HP Deskjet 5550 there)
(4) Please click "Start" > "All Programs". Please see if
"Hewlett-Packard" is there in the list or not.
If you find "Hewlett-Packard", please right-click on it and click
"delete".
(5) 1. Click 'Start' > 'Search' > 'Files and Folders'.
2. In the 'Search for files or folders named' field, type 'Hpz*.*'.
3. The 'Look in' field should indicate the 'C' drive.
4. Under the More Advanced Options make sure that everything is
checked except 'Case Sensitive' and 'Search Tape Back up'.
5. Locate and delete all found files. Most likely there will be a few
files that will not delete. Skip them and delete the rest.
6. Repeat the search process for the hpf*.* files and delete that
also.
(6) Now please restart the computer.
(7) Please reinstall the printer drivers with the help of the driver
CD.
Any bright ideas?
Grateful for suggestions,
David
A few months ago, my 5550 told me there was a problem with the
tri-color cartridge: remove and reinsert, or replace. Well, I
replaced it, but the error message continued. Since that time, I have
been able to print (in color), but I get the error message every time,
and the printer prints a test page after every print job. I have
reinstalled the driver (after making appropriate changes to my
registry), but no change. I tried to update the driver, but the file
from HP will not execute for some reason (I downloaded it twice, just
in case it was a corrupt download). I even did a reinstall of XP for
an unrelated reason, and the problem persists.
Before you say it's a problem with the cartridge or printer, I should
add that the printer works fine hooked up to another PC, running
WinME.
Here is the info from HP's printer assistant:
Windows Version: WinXP
Ram: 511MB
Virtual memory: 1250MB
Disk Space, Free Space: 11672MB/3695MB
CD Rom: D:\
Model name: HP Deskjet 5550
Printer Info: hp Deskjet5550
- Drv=hp deskjet 5550 series 5.0.0.0
- Port=LPT1:
Printer asst version/update version: 3.0/1
Temp File/Directory/Number/Size: C:\DOCUME~1\David\LOCALS~1\Temp
117 Files
18 Directories
5252 KB
And here are the instructions I followed for the driver reinstall:
(1) Please perform the steps mentioned below to delete the printer
driver entries from registry:
1. Please click "Start" > "Run".
2. Type in "regedit" and click "OK"
3. Click "File" at the top left corner of the window. Click "Export".
This will bring up the Export Registry File Save window.
4. In the "File Name" field, type "HP", then click "Save". This will
back-up the registry to restore the computer if anything goes wrong.
5. Click plus (+) to the left of "HKEY_LOCAL_MACHINE" located on the
left side of the registry editor.
6. Click plus (+) to the left of "Software".
7. Right-Click the "Hewlett-Packard" folder and click "Delete".
(Please continue with the next step if not able to delete)
(2) Please click "Start" > "My Computer", then double click "C:" >
"Program Files".
Please check if there is a folder named "HP Deskjet 5550 Series" or
something like that.
If you find it there, please delete that folder.
(Please delete if you have multiple copies of HP Deskjet 5550 there)
(Please continue with the next step if not able to delete)
(3) Please click "Start" > "Control Panel" > "Printers and Faxes".
Please delete the icons named "HP Deskjet 5550 series" if it is there.
(Please delete if you have multiple copies of HP Deskjet 5550 there)
(4) Please click "Start" > "All Programs". Please see if
"Hewlett-Packard" is there in the list or not.
If you find "Hewlett-Packard", please right-click on it and click
"delete".
(5) 1. Click 'Start' > 'Search' > 'Files and Folders'.
2. In the 'Search for files or folders named' field, type 'Hpz*.*'.
3. The 'Look in' field should indicate the 'C' drive.
4. Under the More Advanced Options make sure that everything is
checked except 'Case Sensitive' and 'Search Tape Back up'.
5. Locate and delete all found files. Most likely there will be a few
files that will not delete. Skip them and delete the rest.
6. Repeat the search process for the hpf*.* files and delete that
also.
(6) Now please restart the computer.
(7) Please reinstall the printer drivers with the help of the driver
CD.
Any bright ideas?
Grateful for suggestions,
David