hp3210 out of paper

  • Thread starter Thread starter Paul
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Paul

i am new to this group and so if this has been covered in the past i am
sorry

i have a hp 3210 all in one printer .. it always sends the message the paper
tray is empty even when there is paper in it

has anyone corrected this problem .. hp support has been no help

thanks

paul
 
Paul said:
i am new to this group and so if this has been covered in the past i am
sorry

i have a hp 3210 all in one printer .. it always sends the message the paper
tray is empty even when there is paper in it

has anyone corrected this problem .. hp support has been no help

thanks

paul
Click to expand...

Paul
Does the printer do this only when you send a print job?
Most inkjets have no way of knowing whether there is paper in the tray or not,
they try to feed paper and if the paper does not reach a certain point in the
paper path in a given time they say "no paper".
So what I am asking is, does the printer try to feed paper and then say it is
out of paper, if so then the problem is a paper feed issue which is often worn
pick up rollers or an obstruction in the paper path? Is the printer still in
warranty?
Tony
 
Tony

there is paper in the tray .. it does not pick up the paper .. if i wiggle
or push to paper in farther it will feed
 
Paul said:
Tony

there is paper in the tray .. it does not pick up the paper .. if i wiggle
or push to paper in farther it will feed
Click to expand...

Paul
I don't know this printer, does it have either a back door or a duplex unit
plugged into the back?
If so, remove the cover or duplexer, and look in the back of the printer, there
may be some rubber covered wheels. Cleaning these with a damp cloth may help,
you can usually turn the rollers in one direction by hand without doing any
damage. Other parts of this printer are difficult to get to because of the
scanner.
If the printer is in warranty it should get replaced or repaired by HP.
Tony
 
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