Most likely your color cartridge is beyond its two year shelf life. First
check the warranty date as shown at: http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=bua02014.
If the cartridge is within the warranty period contact HP or your dealer for a
replacement. If the cartridge is beyond the warranty replace it with a fresh
one. When buying new cartridges look for the "install by" date on the
cartridge. I would look to buy a cartridge with at least six months remaining
before the "install by" date, resulting in at least a year of remaining
warranty.
When storing unopened cartridges for extended periods of time keep them in a
cool place and leave them standing upright as they would hang on a store
display for maximum life.
Regards,
Bob Headrick, not speaking for my employer HP
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