HP StorageWorks DAT 40 SCSI Problems in Windows 2000 Server

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  • Start date Start date
G

Guest

Hello,

I am running an ML310 HP Server, I recently just installed an internal HP
StorageWorsk DAT 40 SCSI tape drive. The installation went well and I did not
have to use the HP media for a dirver Windows used it's native driver.

After trying to schedule a backup in Windows Backup on many attempts they
keeping failing and I could not figure out why bare in mind that if I ran a
manual backup it would work.

I reached for my HP CD and instralled the recommended drivers for the
device, upon restart I noticed I got a prompt saying a service did not start
upon further investigation I relized my Removable Storage services were not
starting, they said they cannot detect a device, even though the Tape Drive
is installed and working fine in Windows Explorer.

I then reverted back to my old driver and restarted and I am still
experiencing the problem ïŒ How can I sort this out? How can I force Windows
2000 to use the old driver and forget about the new one... this doesn’t make
sense I used the new HP driver which Windows said was a better match and now
nothing works when it used to work before with the old driver, I can’t even
backup at all none the less schedule anything. (I can’t even launch the
Windows backup utility because it cannot detect a valid tape drive even
though the tape drive is there in the device manager working fine)

Can anyone please assist?

The device is a HP StorageWorks DAT 40 SCSI.
 
When you view the logged events in Event Viewer (double-click them in the
right-hand pane) in the upper right corner, third button down is a copy to
clipboard, then you can paste in the body of a reply message.

Please do so for each of the different System Log events (that are a Type:
'Error' or 'Warning') since last boot so we can see all of the event detail.

--

Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect
 
Hi Dave,

I did not copy the event log, the unit is at a customer site right now and
even worst there is no Internet access there.

Basically the event log stated that the Removable Storate Service (Manager,
File) could not start because there was no device attached.

This log is from the "System" side of it..

--
AU
MCP, Network+, A+


Dave Patrick said:
When you view the logged events in Event Viewer (double-click them in the
right-hand pane) in the upper right corner, third button down is a copy to
clipboard, then you can paste in the body of a reply message.

Please do so for each of the different System Log events (that are a Type:
'Error' or 'Warning') since last boot so we can see all of the event detail.

--

Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

AU said:
Hello,

I am running an ML310 HP Server, I recently just installed an internal HP
StorageWorsk DAT 40 SCSI tape drive. The installation went well and I did
not
have to use the HP media for a dirver Windows used it's native driver.

After trying to schedule a backup in Windows Backup on many attempts they
keeping failing and I could not figure out why bare in mind that if I ran
a
manual backup it would work.

I reached for my HP CD and instralled the recommended drivers for the
device, upon restart I noticed I got a prompt saying a service did not
start
upon further investigation I relized my Removable Storage services were
not
starting, they said they cannot detect a device, even though the Tape
Drive
is installed and working fine in Windows Explorer.

I then reverted back to my old driver and restarted and I am still
experiencing the problem ïŒ How can I sort this out? How can I force
Windows
2000 to use the old driver and forget about the new one... this doesn’t
make
sense I used the new HP driver which Windows said was a better match and
now
nothing works when it used to work before with the old driver, I can’t
even
backup at all none the less schedule anything. (I can’t even launch the
Windows backup utility because it cannot detect a valid tape drive even
though the tape drive is there in the device manager working fine)

Can anyone please assist?

The device is a HP StorageWorks DAT 40 SCSI.
Click to expand...
Click to expand...
 
The source and event ID are helpful as are any other events that might be
related.

--

Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect
 
I know, I do not have those event IDs with me now though mate..

I have to visit the client again tomorrow, can you recommend anything?

Dave Patrick said:
The source and event ID are helpful as are any other events that might be
related.

--

Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect
Click to expand...
 
Hi Dave will try that and let you know the result.

Thanks,

--
AU
MCP, Network+, A+


Dave Patrick said:
The RSM database might be corrupt.

http://support.microsoft.com/kb/288856

--

Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

AU said:
I know, I do not have those event IDs with me now though mate..

I have to visit the client again tomorrow, can you recommend anything?
Click to expand...
Click to expand...
 
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