HP ScanJetG3010 get stuck

[Riccardo]

I have the HP ScanJetG3010 scanner with the last hp driver
(setup_full_G3010_4370.exe ) for vista 32bit. With this package installed,
when I try to operate the scanner, it get stuck (program is running but
nothing happen); reverting to the basic driver (setup_basic_G3010_4370.exe),
the scanner works (with a very limited I/F and no OCR etc.). I have Vista
enterprise 32 bit. Anybody got the same problem and have suggestions?
Thanks in advance

 

[Cari \(MS-MVP\)]

Contact HP and ask them, you may need to run the program as an
Administrator.

 

[JP]

You might try the solution posted on the HP website:
http://h10025.www1.hp.com/ewfrf/wc/...c00809848&dlc=en&printable=no&encodeUrl=true&
I also have problems with scanning from HP Photosmart printers.
Good luck,
JP