HP Scanjet 7400 Scanner

  • Thread starter Thread starter Paul
  • Start date Start date
P

Paul

Can not get my HP 7400 scanner to work after upgrading to Vista Ultimate 32
bit.

Not the hardware - works fine under XP pro using same hardware configuration

Did a clean install, installed motherboard BIOS updates, scanner BIOS
updates, Vista updates and the correct driver from HP. The scanner
installed and Device Manager says device is working properly.

When I try to scan, scanner initializes, starts to scan then locks up. Then
can no longer be seen.

ASUS M2N-E motherboard with AMD dual core.

Other than that Vista works OK with the rest of my system

Any ideas
 
When I try to scan, scanner initializes, starts to scan then locks up.  Then 
can no longer be seen.
Click to expand...

Are you connected by scsi or by USB?

Did you follow the instructions to install the software before you plug the
cable from the scanner into the PC? (Certainly with the USB connection -- maybe
not with scsi since that is not plug and play).

Did you note that the VISTA download from HP is a very basic and limited one?

I have successfully installed and operate under W2K, XP and now VISTA Ultimate,
my ancient scsi connected SJ5P and so if all else fails you could try what I
did which is to use older software than the Precisionaire software that HP
supplies for XP and before. When I did HP support we often recommended
back-grading to Deskscan 2.9 as more reliable.

I'll give you instructions later but tell me if you have an HP CD for the
scanner that contains the software for Windows XP. If not download it from the
HP website for the SJ7400 and XP.

Look forward to hearing more about where you are at.
 
Yes I followed the instructions and I understand the limitation on the
software.

Funny thing is, I downloaded the same driver onto my ThinkPad T60 running
Vista Ultimate, and it works fine.

Again, it's not the hardware as when I boot using XP, everything is fine.

I tried the XP driver and several older HP drivers - no go.

PS. Happy Holidays to all
 
I have the software downloaded and used it on my XP install. It consists of
HP Scanjet 7400C/7450C/7490C PrecisionScan Pro Software and Driver version
3.02. There are also a couple of updates I installed.
 
OK

BTW You didn't get error messages as described in this article, did
you?

HP Scanjet Scanners - HP Scanjet Scanners and The Digital Signature
of Windows 2000 and Windows XP Drivers

http://h10025.www1.hp.com/ewfrf/wc/document?docname=nps00109&cc=us&lc=e
n&dlc=en&product=59064&dlc=en&lang=en

--------------------------------------------------

There are two things I would suggest trying after thoroughly cleaning
all traces of previous installation attempts, as already discussed in
this thread or in others.

1 -- I would try once more to install the HP XP Package that you
downloaded but using the Compatibility Mode set to XP with SP2 as well
as the Run as Administrator both of which are located on the Properties
/ Compatibility TAB of the .exe file you downloaded. After you set
these on the Compatibility TAB, click on Apply and then OK.

Naturally the usual business of not having the USB cable plugged into
the PC and so on.

If this does not work then:

2 -- I would download the HP Deskscan 2.9 package from

ScanJet Scanners DeskScan 2.9 and Copy Utility

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=s
j-34132-1&lc=en&cc=us&dlc=en&product=58976&os=228&lang=en

That downloaded file is a self-extracting ZIP file so you can look
inside with WINZIP or equivalent applets for opening compressed files.

You may have to turn off Windows Image Acquisition (WIA) Service when
installing Deskscan so do that in Control Panel ...... Services but
after the scanner is found to be running OK I found you could turn it
back on.

Install it using the Compatibility Mode set to XP with SP2 as well as
the Run as Administrator both of which are located on the Properties /
Compatibility TAB of the .exe file you downloaded. Naturally the usual
business of not having the USB cable plugged into the PC and so on.

If setting the Compatibility mode etc starts running the setup.exe file
it will unzip itself into a folder C:\Deskscan -- I recommend not
changing the location or name -- but I don't remember if it then
automatically goes on and starts to run the setup procedure or just
unzips it. If it does not start installing, navigate to the
Deskscan\Disk1 sub-folder (dates back to floppy disks for installation
and you can make them if you want to but it runs from the hard drive
too) and find setup.exe in that sub-folder.

I don't know if it is necessary or not but repeat the compatibility
mode setting unless you find it is set when you open up that TAB on
setup.exe.

Hopefully that will install Deskscan 2.9 which uses TWAIN to
communicate with the scanner as well as the very neat Copy utility.

I have no way of knowing that either of these will work for you; I hope
they do but if not I can only suggest it is time to get a scanner
designated to work with VISTA. Sad but that's life.
 
Back
Top