HP scanjet 4570C

  • Thread starter Thread starter Huib
  • Start date Start date
H

Huib

Hi,
Has anybody any experience installing it on Vista.

I do not succeed on it.
On first view the installation from the CDrom is succesfull.
Trying to execute it, i got an error telling me that the relared maps do not
exist?
On top the DVD-drive is hanging and after deleting the program and
restarting the drive is again visible?

any help is welcome

Huib
 
Hi,
Does this mean that a full version of the SW can just be coypied from the
site?

Maybe i was wrong to install first the CD from 2002 ...
I downloaded already the related exe-file but without any result.
Does this really mean that the CD is no more needed and has to work as such.

HP told me to clean-up first the registers and so but that is really the
last thing i want to do.

Further advice is welcome

regards
Huib
 
Huib said:
Hi,
Does this mean that a full version of the SW can just be coypied from
the site?

Maybe i was wrong to install first the CD from 2002 ...
I downloaded already the related exe-file but without any result.
Does this really mean that the CD is no more needed and has to work
as such.
HP told me to clean-up first the registers and so but that is really
the last thing i want to do.

Further advice is welcome

regards
Huib
Click to expand...

The drivers on the CD are not compatible with Vista. The drivers at the HP
site which Cari provided a link a Vista compatible drivers and provide basic
functions for your scanner in Vista. Be sure to follow the instructions at
the site for installation.

If you have issues with regard to getting those drivers installed according
to those instructions you should contact HP tech support.
 
hallo,
Thanks i performed the actions sucessfully and the scanner is seen but i do
not have any indication to start some function of the scanner even if they
are reduced.

So what is the nex step??

Regards
Huib
 
Huib said:
hallo,
Thanks i performed the actions sucessfully and the scanner is seen
but i do not have any indication to start some function of the
scanner even if they are reduced.

So what is the nex step??

Regards
Huib
Click to expand...

You would use Vista's built-in scanner applet. I don't have Vista running
at the moment but I believe you'll find it in Control Panel. You would open
that applet as I believe the base drivers you have will give you
functionality within that applet, basic though that function may be.
 
Hi,
Thanks for the help because from HP i am receiving nothing.
Indeed i found it in Control Panel and the scanner is clearly mentioned, so
far so good....

But now the SW has to be installed and is asking the location .....where yes
only on the CD...

Maybe a selection has to be made .....???

Regards
Huib
 
Huib said:
Hi,
Thanks for the help because from HP i am receiving nothing.
Indeed i found it in Control Panel and the scanner is clearly
mentioned, so far so good....

But now the SW has to be installed and is asking the location
.....where yes only on the CD...

Maybe a selection has to be made .....???

Regards
Huib
Click to expand...

Well, if you've installed the driver, it may be asking your to select the
scanner or driver. However, I'm not running Vista at the moment so I'm
flying blind. Let's try something else. When I've had a scanner whose
software bundle became obsolete even though there was a compatible driver
for the new operating system, I would use IrfanView as my scaanning
software. It hooks into to the Windows scanner applet.

However, when you select acquire in IrfanView, it will ask the source, twian
or WIA and since you have installed a WIA driver, you would select WIA,
IrfanView does the rest and then opens the Windows Scanner applet which
should begin the scan on its own.

If you don't have IrfanView, go to www.irfanview.com, IrfanView 3.99 or
higher is Vista Compatible. Maybe this will get you started. Another
possibility is to go to any scanner enabled application you already have on
your system and look for the "Acquisition" command and use it to see if it
can get you started scanning again.
 
Hi Michael,
Many thanks for the help you are giving.
I installed Iranview an could select under "select twain source" my scanner
: so far so good
But after selecting Aqcuire i got the message : Twain error , can't connect
to the drive or the twain driver is not installed....that is the end.

So have i still to install a Twain-driver and where? Why is my scanner not
used as i could select it.

I have a fealing i am near to a solution because i don't believe in HP to
come up with a solution.

I would appreciate your further help.

regards
Huib
 
Huib said:
Hi Michael,
Many thanks for the help you are giving.
I installed Iranview an could select under "select twain source" my
scanner
But after selecting Aqcuire i got the message : Twain error , can't
connect to the drive or the twain driver is not installed....that is
the end.
So have i still to install a Twain-driver and where? Why is my
scanner not used as i could select it.

I have a fealing i am near to a solution because i don't believe in
HP to come up with a solution.

I would appreciate your further help.

regards
Huib
Click to expand...

I just checked back at the HP site about your scanner and it appears, this
is a very limited driver and it is WIA not Twain so you would not or should
not see your scanner listed under twain.

Here's what they say:

"This is the minimum driver required for basic WIA functionality. This
driver enables scanning with the Windows Photo Gallery on Windows Vista or
the Scanner and Camera Wizard on Windows XP. Scanning can also be done with
a variety of 3rd party scanner enabled applications.
You might find that some features are no longer available when using this
basic driver. We are sorry to inform you that a full feature driver for
Windows Vista or Windows XP Professional x64 Edition will not be available
for your HP product in the future. You can upgrade to an HP product that is
fully compatible with Windows Vista or Windows XP Professional x64 Edition
if additional features are necessary."

All I can suggest is one, try Windows Photo Gallery on Windows Vista and see
if you can scan through that. If not, HP is not offering anything beyond
that for this scanner and according to the above will not be offering an
updated driver. Hence, if Windows Photo Gallery in Vista doesn't work for
scanning purposes, it would seem your only alternative would be to purchase
new scanner. Scanners are relatively inexpensive today but if you go that
route, I'd check the manufacturer's website to be sure they have fully
funcitonal Vista drivers available now and do some Google searches to see if
there are problems with the scanner in Vista. Also check user opinions on
the scanner, something you can do at www.cnet.com and www.amazon.com as
other users are probably using the scanner now on Vista and it will give you
an idea of what issues may exist if any.

Sorry, wish I had better news on this. HP should have told you this in the
first place when you contacted them, it would have saved you a lot of time
and effort even if it wasn't exactly the answer you wanted.
 
Hi Michael,
I tried alraedy the foto-galary and could als import there the scanner but
that was also the end.

Nevertheless thanks for your time and advice, i am waiting to a final
verdict from HP ....

Many thanks

Huib
 
Huib said:
Hi Michael,
I tried alraedy the foto-galary and could als import there the
scanner but that was also the end.

Nevertheless thanks for your time and advice, i am waiting to a final
verdict from HP ....

Many thanks

Huib
Click to expand...

You're welcome, sorry I couldn't do more.
 
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