hp scanjet 4400c install problems

  • Thread starter Thread starter David O Bringen
  • Start date Start date
D

David O Bringen

I have an HP 4400c scanjet, and am trying to install it on a Windows
XP system (UBS cable connection).

I downloaded the self-extracting routine sj659en.exe from HP's
website, and tried running it. It crashes while trying to register the
apps with this message:

Error 1904.Module c:\Program Files\Common
Files\Hewlett-Packard\Scanjet\hpgwiamd.dll failed to register.
HRESULT-2147221164. Contact your support personnel.

Does anyone recognize this message, or know what it means? What do I
need to do to get this equipment to install on my new PC? And no, I
can't find the original CD-Rom that came with the scanner.
 
David said:
It crashes while trying to register the
apps with this message:

Error 1904.Module c:\Program Files\Common
Files\Hewlett-Packard\Scanjet\hpgwiamd.dll failed to register.
HRESULT-2147221164. Contact your support personnel.
Click to expand...

IIRC that error means that the installation script is failing to register
the DLL in the registry.

Are doing this with admin privaledges? Make sure you have permission to
muck with the registry.

Have you tried to install this before and it failed for someother reason or
you stopped it? Try finding it under "Add programs" and unintall it. Look
for a duplicate registry entry in:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDLLs
type "regedit" at the command prompt and search for hpgwiamd.dll and delete
the key if you find it and try installing again.

Hope this helps!
 
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