HP psc 500 also

  • Thread starter Thread starter Guest
  • Start date Start date
G

Guest

I too am having trouble with my printer & scanner after XP upgrade from 2000
pro. I think it may be a software conflict but I really am not sure how to
trouble-shoot that problem. I have re-booted and plug and play does not see
the printer after uninstalling. I recently install Intuit Quickbooks which
has an "internal printer" I assume that means a driver also, which shares
port with default printer. Also a cannon printer that uses USB connection.
Any Help would be great.
 
And what was reported in the compatibility testing, prior to upgrade: or did
you just forget about doing it?

Try getting the correct drivers for XP for all printers.
 
Got this information from a co-worker who works with MFP devices.

Not sure, but the best way to upgrade with MFP's it to completely remove the
software and then re-install it after the upgrade. He should remove the HP
director software or whatever it's called and uninstall the driver package,
then reinstall. Should solve the problem.


--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.
 
Remove all HP software from your machine, re-boot, and let Windows install
the native PSC500 drivers. They are the only drivers that will work with
XP. HP has a long text on this on their website. Long story short: only
the native WinXP drivers will work for you. The key is to be sure you have
removed all parts of the former HP installation (including all registry
values). Again, HP has a tutorial for doing this, on their web site.
 
Back
Top