HP PSC-1210

  • Thread starter Thread starter Esteban
  • Start date Start date
E

Esteban

Hi folks,
I am new to this group and fairly new to computing. I have a problem I
would like to throw out to the group, it's way over my head.
My printer is a HP PSC 1210, connected to a X-P Home computer. Today after
printing 20 photo's, the black ink cartridge ran dry, I replaced it, and now
nothing works on the printer. I can't align the new cartridge, one print
job is in queue and I am unable to delete the job. I have rebooted the
computer and also the printer. At one time after the problem started the
check paper light came on, however, it doesn't any more and there is ample
paper.
Any and all help will be appreciated.
Thanks,
Steve
 
Tony said:
Most likely the job in the print queue is corrupt and no further jobs will
print. You need to get rid of that job.
Try this -
Go to Start, Run and type "net stop spooler" (without the quotes) and
click OK.
You may see a Dos window briefly appear. Now open the print queue and
delete
the job, in fact delete any and all jobs that may be there.
If the jobs delete OK (give it time) open the run command box again and
type
"net start spooler" (once more without the quotes).
Good luck
Tony
MS MVP Printing/Imaging
Click to expand...

Tony, thanks for the prompt response. I followed your directions (I think),
then to control panel, then to printers & fax, I tried to delete all jobs
and I get a message "Operation could not be completed. the print spooler
service is not running". I do show 1 job that is ready to print.
Steve
 
Tony said:
Yes I was concerned about that. A reboot didn't work either I guess.

OK stop the spooler as before
Go to \windows\system32\spool\printers and delete all of the .spl and
.shd
files that are there.
Start the spooler again.
If that gets rid of the print job and you get the same issue again in the
future you will need to uninstall and reinstall the printer. If you need
help
with that just post a reply here.
Tony
MS MVP Printing/Imaging
Click to expand...

Hi Tony, I deleted the .spl and .shd files like you suggested.....works
great now.
Thanks for your help.
Steve
 
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