| I have a new HP Printer/ Scanner all in one. It will print
| fine but when I try to scan it cannot be found. HP says
| there is a MS patch but I can't find it anywhere. Any help
| would be appreciated.
Hi Kelly -
I believe the "patch" you are looking for is an updated version of
usbscan.sys.
Microsoft describes your problem exactly and there is a replacement version
of usbscan.sys available to correct it. Check the following article on
Microsoft's Knowledge Base:
http://support.microsoft.com/default.aspx?scid=kb;en-us;320549&Product=winxp
(link may wrap)
In any event, the fix is not available for download - you have to contact
Microsoft Support directly to obtain it. If you are only requesting the
updated driver file there will be no charge from Microsoft Support in order
to obtain it (you simply explain that you need the fix because you have a
multi-function device where the scanner is not the first interface of the
device and they will supply the driver for you via e-mail).
Hopefully this helps to fix your problem.
Jef
