Thanks Cari. I've tried contacting the company. The program is very old and I'm afraid the company may no longer exist. However, I am still trying other avenues to contact the makers in case they do exist under another name or something. I have tried this program on 2 different types of HPs and I think it may not be picking up preformated information and I cannot find any protection settings to change, if that were the case.
Thank you, though
EL