HP OfficeJet 710 all in one

[Guest]

I have just tried to install our printer, and after puting the CD in. It says it is not compatable with WinXP Pro. Went to HP and downloaded the drivers they offered. " Almost 2 hrs ". It put an icon on the desktop and it will bring up the pane that offers all of the services, but it says no communications with printer.
Went into device manager and there is no sign of a pringer.
Shut system down, rebooted and the same thing.

Tried the compatibility wizzard and that was a joke. Went into properties and set it to run with Win2000
Still nothing. CD will not install.

Any help would be great
Dave

 

[Thomas Ferguson]

If the message is that the drivers on the CD you have are incompatible with
XP, there is no point in trying to use them.

Check the driver version/date and see if you have the latest.
http://h20015.www2.hp.com/en/softwa...osoft Windows XP&sw_lang=en&pagetype=software

"Tiny" version
http://tinyurl.com/38u3k



As you have noticed, the download will take a while especially over a
dial-up connection. You might prefer to order the CD with XP drivers-
http://h20015.www2.hp.com/en/softwa...osoft Windows XP&sw_lang=en&pagetype=software

"Tiny" version
http://tinyurl.com/38u3k



Be sure to follow the instructions:
http://h20015.www2.hp.com/en/softwa...en&pagetype=software#InstallationInstructions

"Tiny" version:
http://tinyurl.com/34nsm



Assure that the cable is IEEE certified, that there are no bent pins in the
connectors at either end, and that it is properly/firmly attached.

Let us know.
--

Tom
MSMVP PS-D

I have just tried to install our printer, and after puting the CD in. It

says it is not compatable with WinXP Pro. Went to HP and downloaded the
drivers they offered. " Almost 2 hrs ". It put an icon on the desktop and it
will bring up the pane that offers all of the services, but it says no
communications with printer.

Went into device manager and there is no sign of a pringer.
Shut system down, rebooted and the same thing.

Tried the compatibility wizzard and that was a joke. Went into

properties and set it to run with Win2000