HP OfficeJet 6110 destroys my HP 56 ink cartridges regularly

  • Thread starter Thread starter OJ
  • Start date Start date
O

OJ

My HP OfficeJet 6110 multifunction printer destroys black ink
cartridges every couple of months.
I print very infrequently (about 10 pages in 6 months?) and the HP 56
(original) cartridges, still with much ink in them, quit working after
that time.
I've got 3 damaged cartridges so far.

Error message that appears after a couple of months is:
Remove and check cartridge
Right Cartridge Incorrect

The color cartridge is never affected.

I have tried cleaning the contacts, printer reset routines, re-install
printer firmware, etc.
The only thing that works is to put in a brand new HP 56 cartridge, and
it will work for the next couple of months.

The first 2 times, HP gave me a replacement cartridge.
Now that my printer warranty is over, they claim the printer is at
fault and they will no longer replace a under-warranty cartridge that
gets damaged.

Any ideas what might be happening here?
And is there a way to continue using the fax (for sending only) or
scanner (with its auto-document feeder) without having to install an
ink cartridge?

Thanks.
 
There is a service trick, once the printer decides that the cartridge is
bad , you will never get it cleared. So if you open up the lid, as if to
replace the cartridges, you can carefully detach the hinge at the bottom
pivot and open the top wide open. On the Left hand side you will see a
round flat battery - you want to remove the battery and then replace it
after about a minute. Just be careful and ground your body to a metal
part of the case, have ALL cables unplugged before you do touch it and
be carefull as the chips on the circuit board are static sensitive. Also
try not to hold the battery by the top and bottom - it may short circuit
and you will have to replace it.
This will reset the ram and clear the error until it detects again.
If it immediately comes back, then you may very well have a failed printer.
 
Since you are printing so seldom, how about Kinkos ? It would be cheaper
than a cartridge. Another choice is to print a test page at least once a
week, to keep the ink flowing. OR you could switch to a laserjet for B&W.
 
OJ said:
My HP OfficeJet 6110 multifunction printer destroys black ink
cartridges every couple of months.
I print very infrequently (about 10 pages in 6 months?) and the HP 56
(original) cartridges, still with much ink in them, quit working after
that time.
I've got 3 damaged cartridges so far.

Error message that appears after a couple of months is:
Remove and check cartridge
Right Cartridge Incorrect

The color cartridge is never affected.

I have tried cleaning the contacts, printer reset routines, re-install
printer firmware, etc.
The only thing that works is to put in a brand new HP 56 cartridge, and
it will work for the next couple of months.

The first 2 times, HP gave me a replacement cartridge.
Now that my printer warranty is over, they claim the printer is at
fault and they will no longer replace a under-warranty cartridge that
gets damaged.

Any ideas what might be happening here?
And is there a way to continue using the fax (for sending only) or
scanner (with its auto-document feeder) without having to install an
ink cartridge?

Thanks.
Click to expand...
If as Degrub says the problem is that the cartridge has been ID'd as bad
regardless of it actually is, then there should be an easier way to
reset it without removing a battery. The printer can only store 2
cartridge IDs in memory at a time. So save your old cartridges and just
rotate at least 2 of them in sequence before putting in the problem
cartridge. It only takes a few seconds after you close the lid to
register the ID. You don't need to go thru the whole calibration
sequence if your printer does this. After you put your second junker
cartridge into the printer the printer memory has no choice but to dump
info on the problem cartridge because of the limited memory storage. If
you don't have extra cartridges you could try this tape method.

http://www.inksunlimited.com/hp6657A.html

Just like Degrub said, if it still comes up bad then there is a
possibility it really is.
 
degrub said:
There is a service trick, once the printer decides that the cartridge is
bad , you will never get it cleared. So if you open up the lid, as if to
replace the cartridges, you can carefully detach the hinge at the bottom
pivot and open the top wide open. On the Left hand side you will see a
round flat battery
Click to expand...

I couldn't find the battery.
The HP OfficeJet 6110 is hinged at 2 points (plastic pivots).
When you detach the hinged points, the lid (containing the flatbed
scanner) swings wide open, but there are no exposed electronic parts
here.
You will need a special screwdriver (looks like a star) to open 6
screws to get any further.
 
tomcas said:
If as Degrub says the problem is that the cartridge has been ID'd as bad
regardless of it actually is, then there should be an easier way to
reset it without removing a battery. The printer can only store 2
cartridge IDs in memory at a time. So save your old cartridges and just
rotate at least 2 of them in sequence before putting in the problem
cartridge.
Click to expand...

I have 3 bad original HP 56 cartridges now.
I tried rotating them, and still get the same error message.
Just like Degrub said, if it still comes up bad then there is a
possibility it really is.
Click to expand...

These cartridges used to work for a while.
(The 3rd cartridge is still under HP cartridge warranty)
And there is ink in them.
Did my Printer destroy the cartridges?

I wish I could try these cartridges in another HP Printer to confirm.

Thanks.
 
degrub said:
OK, take a look at this from the HP support site

http://forums1.itrc.hp.com/service/forums/questionanswer.do?threadId=946737
Click to expand...

Thanks for the link, degrub!
It looks like I'm not the only one with this problem.
And I do have the latest firmware, which I was asked to re-install a
number of times.

Anyone know of a good multi-function (copy/scan/fax/print) inkjet with
a flatbed scanner and a 10-page (min) auto-document feeder that is less
problematic than my HP OfficeJet 6110?
 
I have 3 bad original HP 56 cartridges now.
I tried rotating them,
Click to expand...

You installed each one with the power on and closing the lid each time
long enough for the cartridges to be recognized, right?


and still get the same error message.

If so, your cartridge may be dead.
These cartridges used to work for a while.
(The 3rd cartridge is still under HP cartridge warranty)
And there is ink in them.
Did my Printer destroy the cartridges?
Click to expand...

I doubt it very much.
 
OJ said:
Thanks for the link, degrub!
It looks like I'm not the only one with this problem.
Click to expand...

OJ - please email me, I believe you should be eligible for warranty
service since you called in the warranty period.

Regards,
Bob Headrick
 
Bob said:
OJ - please email me, I believe you should be eligible for warranty
service since you called in the warranty period.
Click to expand...

Thanks Bob.
I have e-mailed you.

Let me know if I should contact HP Tech Support (again)
to request a replacement cartridge under the HP ink-cartridge warranty.
(I can post the chat transcript here if they refuse).
 
tomcas said:
You installed each one with the power on and closing the lid each time
long enough for the cartridges to be recognized, right?
Click to expand...

Yes.
I even waited for the initialization to complete and the error message
to appear before putting the next cartridge in.
I've also tried changing the order of swapped cartridges.
On one of the cartridges, I actaully saw the message to hit Enter to
start the alignment process.
As soon as I did that, the error message appeared.
and still get the same error message.

If so, your cartridge may be dead.
Click to expand...

That will be 3 dead HP 56 original cartridges (still with a lot of ink
in them) in less than 2 years.
I doubt it very much.
Click to expand...

I hear the electonics on the cartridge have a limited lifespan.
(That's why some people say the recycled HP 56 cartridges have a lower
success rate of working after refilling).
I've always used brand new HP 56 original cartridges; 2 of them shipped
to me by HP directly.
My theory is that my Officejet 6110 is sending more current into the
cartridges than the average officejet 6110, which prematurely destroys
the cartridges.

I wish they constructed the HP Officejets like some Epson multifunction
printers (where you can still use the scanner without installing an ink
cartridge).
 
I got hold of a brand new HP 56 cartridge and my Officejet 6110
magically works again!
I guess this proves that somehow the cartridges were getting destroyed
after sitting for a couple of months in the printer.

I'll post again in a couple of months when this new cartridge fails.
Based on past history, I expect this to occur sometime in the 3rd
quarter of this year.
I'll include cartridge install date, demise date, cartridge-warranty
expiry date and number of pages actually printed.

And we can calculate the cost per page of printing on this Officejet
printer :)

I'm also going to pursue getting a replacement for the failed
under-warranty HP 56 cartridge from HP.

Thanks everyone!
 
OJ said:
I got hold of a brand new HP 56 cartridge and my Officejet 6110
magically works again!
I guess this proves that somehow the cartridges were getting destroyed
after sitting for a couple of months in the printer.
Click to expand...

Hi OJ -

I have not received any email from you, but the offer stands - email me
with your contact information (email address and phone #) and I will
escalate this in HP. I would like to see them repair the printer under
warranty. Please keep any bad cartridges you have, do not dispose of
them.

Regards,
Bob Headrick
mailto:[email protected]
 
Bob said:
Hi OJ -

I have not received any email from you, but the offer stands - email me
with your contact information (email address and phone #) and I will
escalate this in HP. I would like to see them repair the printer under
warranty. Please keep any bad cartridges you have, do not dispose of
them.
Click to expand...

Bob,
I sent you an e-mail on 1/18/2006 and another on 1/22/2006.
You can e-mail me your phone number.
I have all 3 damaged cartridges with me.
It would be unethical to recycle these cartridges and have someone else
stuck with a non-working cartridge.

If you need to look up my case, locate HP real-time chat transcript
session ID 10011011133705648248 around December 5th 2005.
Cartridge Expiry: Sep 2006

I like the part where the HP Tech Support guy tries to get me to buy
another refurbished Officejet printer after speaking to his supervisor.
Are they on any kind of sales commission?

More references for you to look me up:
HP E-mail Support Autoreply (KMM9768764V26783L0KM) around March 31,
2005.
HP E-mail Support Autoreply (KMM9003126V75144L0KM) around Jan 21, 2005.

Please be informed that my OfficeJet 6110 was a replacement that HP
sent me on Dec 4th, 2003 to replace my original Officejet 6110 that had
a problem going into Power Save mode.

First cartridge failure:
(after about 10 months of use)
Chat SessionID is : 10011011101818828884 on Dec 7th, 2004
HP 56 Cartridge warranty expiry: July 2005

Second cartridge failure:
(after ? months of use)
Support incident (KMM9768968V29106L0KM) in March 31, 2005
HP 56 Cartridge warranty expiry: Sep 2005

Thank you.
 
SOLUTION TO "Remove and Check Ink Cartridge"

The problem is actually pretty silly, the cartridges aren't making contact with the connectors in the back. The reason is because the latches that hold the ink cartridges in pace don't push the cartridge against the connector all the way so the printer assumes the cartridge is defective and issues the warning.

The solution is to place a small piece of paper or something to the front of the latch where lock down the plastic latch. You might have to mess with a little bit to get it tight enough to push the cartridge back but, it'll definately work after that.

Remember, the contact isn't being made in the back of the cartridge so you have to use something to force it to stay connected since the latch was poorly designed and doesn't work as intended.
 
Dear All,
I do not think the printer is at fault because as soon as you insert a new cartridge the error disappears and normal alignement is performed.
The situation is very bad since out of my 5 last cartridges I installed, 4 were removed due to this problem, at poor usages of 48%, 19%, 26% and 7% by weight. This makes the use of these cartridges very very expensive.
The problem occurs suddenly and usually after normal printing immediately before.
I do not have a solution, but I think I will try the one offered for removing the button battery.
Good luck to all.
 
Ian Gordon said:
The problem is actually pretty silly, the cartridges aren't making contact with the connectors in the back. The reason is because the latches that hold the ink cartridges in pace don't push the cartridge against the connector all the way so the printer assumes the cartridge is defective and issues the warning.

The solution is to place a small piece of paper or something to the front of the latch where lock down the plastic latch. You might have to mess with a little bit to get it tight enough to push the cartridge back but, it'll definately work after that.

Remember, the contact isn't being made in the back of the cartridge so you have to use something to force it to stay connected since the latch was poorly designed and doesn't work as intended.
Click to expand...
This sounds OK and I will try it. Thks
 
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