S
stephen.solt
We have a Laserjet 1022n which has a history of crashing the spooler
of machines on which it has been installed using the correct driver
downloaded from the HP Website.
Of course once the spooler won't run (restart and it runs for less
than a minute before stopping again), you can't uninstall the printer
or view its properties.
I thought this was a Windows XP issue and installed the printer shared
from Windows Server2003 - BIG MISTAKE! The spooler stopped and none of
our 75 staff were able to print.
HP support were no use at all, claiming that since the printer was out
of warranty, the server issues were none of their concern.
I backed up the registry key HKEY_LOCAL_MACHINE\SYSTEM
\CurrentControlSet\Control\Print
Under this key I deleted:
...\Environments\Windows NT x86\Drivers\Version-3\HP LaserJet 1022n
...\Printers\HP LaserJet 1022n
...\Monitors\HP Standard TCP/IP Port\Ports\IP_192.168.0.7
and restarted the service and refreshed the Printers. The service kept
running this time.
I then swore bitterly because all my other printers had disappeared.
However, a few minutes later, getting ready to reinstall 6 shared
printers I restarted the service and refreshed once more and they had
all come back except the HP1022n, Hooray!
I had read (somewhere on the Internet) that the spooler issue might be
to do with the protocol of the TCP/IP port. Sure enough, when I
installed it again on a server which wasn't mission critical and
specified Raw not LPR it worked. I'm pretty sure this was the problem.
All at your own risk of course but I hope this helps!
Stephen Solt
IT Systems Manager
CZWG Architects llp
LONDON
of machines on which it has been installed using the correct driver
downloaded from the HP Website.
Of course once the spooler won't run (restart and it runs for less
than a minute before stopping again), you can't uninstall the printer
or view its properties.
I thought this was a Windows XP issue and installed the printer shared
from Windows Server2003 - BIG MISTAKE! The spooler stopped and none of
our 75 staff were able to print.
HP support were no use at all, claiming that since the printer was out
of warranty, the server issues were none of their concern.
I backed up the registry key HKEY_LOCAL_MACHINE\SYSTEM
\CurrentControlSet\Control\Print
Under this key I deleted:
...\Environments\Windows NT x86\Drivers\Version-3\HP LaserJet 1022n
...\Printers\HP LaserJet 1022n
...\Monitors\HP Standard TCP/IP Port\Ports\IP_192.168.0.7
and restarted the service and refreshed the Printers. The service kept
running this time.
I then swore bitterly because all my other printers had disappeared.
However, a few minutes later, getting ready to reinstall 6 shared
printers I restarted the service and refreshed once more and they had
all come back except the HP1022n, Hooray!
I had read (somewhere on the Internet) that the spooler issue might be
to do with the protocol of the TCP/IP port. Sure enough, when I
installed it again on a server which wasn't mission critical and
specified Raw not LPR it worked. I'm pretty sure this was the problem.
All at your own risk of course but I hope this helps!
Stephen Solt
IT Systems Manager
CZWG Architects llp
LONDON