HP Laserjet 3100 won't install

[Guest]

I recently inherited an older printer and several unopened toner cartridges
from my day-job office (HP Laserjet 3100 all-in-one), and I'm thinking
"Great! Free laser printer!" The only problem is I can't get it to install
and it's driving me nuts. I've tried using the manufacturer installation CD
with no luck, so I went straight to HP
and ordered an aftermarket installation CD especially for XP as a last resort
since I could find NO information anywhere after days of searching. Guess
what? Same deal. It won't even try to install this printer. I immediately get
a 16 bit error message. Exact wording is as follows:

C:\WINDOWS\SYSTEM32\AUTOEXEC.NT. The system is not suitable for running
MS-DOS and Microsoft Windows applications. Choose 'Close' to terminate the
application.

What's the deal? I thought I was pretty computer-savvy until this. Now I
feel like a real imbecile. Any suggestions would be greatly appreciated.
Thanks so much!

 

[Hal Hostetler [MVP P/I]]

See if this KB article helps:

http://support.microsoft.com/kb/324767/en-us
Error message when you install or start an MS-DOS or 16-bit Windows-based
program

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Still Cadillacin' - www.badnewsbluesband.com

 

[Guest]

Oh my, thank you SO much. Someone finally gave me useful information. I had
to go all the way through method 2, but it eventually worked and everything
installed and works perfectly. I am forever in your debt.