HP Laserjet 2300d - marks on page

  • Thread starter Thread starter Ian R
  • Start date Start date
I

Ian R

Hi

Just recently I've been getting a repeating mark down the length of the
page. The marked area is approx 65mm across.

I've run the print cleaning page routine several times which has made no
difference.

I've removed the toner and checked the drum carefully but nothing obvious
there.

Is there anything else I can do or check?

Is it most likely to be a problem with the toner cartridge?

Do the toners come with any kind of warranty?

I've been using this current toner for approx 1 year and as the printer has
had fairly light use so I reckon the toner has at least 1000 pages left. My
previous toner cartridge lasted almost 2yrs!

I'd appreciate any info on how I would go about applying for a replacement
under warranty. I doubt I could find the original receipt so that might be a
problem too.

I'd appreciate any info.

Thanks for your time.

Ian
 
Ian R said:
Hi

Just recently I've been getting a repeating mark down the length of the
page. The marked area is approx 65mm across.

I've run the print cleaning page routine several times which has made no
difference.

I've removed the toner and checked the drum carefully but nothing obvious
there.

Is there anything else I can do or check?

Is it most likely to be a problem with the toner cartridge?

Do the toners come with any kind of warranty?

I've been using this current toner for approx 1 year and as the printer has
had fairly light use so I reckon the toner has at least 1000 pages left. My
previous toner cartridge lasted almost 2yrs!

I'd appreciate any info on how I would go about applying for a replacement
under warranty. I doubt I could find the original receipt so that might be a
problem too.

I'd appreciate any info.

Thanks for your time.

Ian
Click to expand...

Ian
The most important measurement is the precise distance between the marks down
the page. To the nearest millimetre if possible.
Please advise.
Tony
 
Hi

Just recently I've been getting a repeating mark down the length of the
page. The marked area is approx 65mm across.

I've run the print cleaning page routine several times which has made no
difference.

I've removed the toner and checked the drum carefully but nothing obvious
there.

Is there anything else I can do or check?

Is it most likely to be a problem with the toner cartridge?

Do the toners come with any kind of warranty?

I've been using this current toner for approx 1 year and as the printer has
had fairly light use so I reckon the toner has at least 1000 pages left. My
previous toner cartridge lasted almost 2yrs!

I'd appreciate any info on how I would go about applying for a replacement
under warranty. I doubt I could find the original receipt so that might be a
problem too.

I'd appreciate any info.

Thanks for your time.

Ian
Click to expand...

Sounds like the fuser. Have you done a 1/2 page test?

Paul

Want to Fix Something?

http://www.manuals4you.com

http://www.justmanuals.com
Instant download after purchase
 
FredFarkle said:
Sounds like the fuser. Have you done a 1/2 page test?

Paul

Want to Fix Something?

http://www.manuals4you.com

http://www.justmanuals.com
Instant download after purchase
Click to expand...


Hi Paul

Thanks for the info.

Just wanted to ask in advance before I start buying service manuals...

Is it possible the fuser unit can be dismantled and cleaned or is it a
replacement only item?

I didn't know about a half page test. How do I do that?

Thanks for your time.

Regards

Ian
 
Ian R said:
Hi Paul

Thanks for the info.

Just wanted to ask in advance before I start buying service manuals...

Is it possible the fuser unit can be dismantled and cleaned or is it a
replacement only item?

I didn't know about a half page test. How do I do that?

Thanks for your time.

Regards

Ian
Click to expand...

Ian
See my other post, the information I suggested that you provide will tell
whether it is the fuser or not.
Tony
 
snip...
Ian
See my other post, the information I suggested that you provide will tell
whether it is the fuser or not.
Tony
Click to expand...

Hi Tony

Forgive me for not replying to your previous post - I thought it was a wind
up!

After looking more closely, the marking on the paper is a repeating pattern
approx 39mm deep and 120mm wide - the pattern repeats 5 times down the
length of the page and it fades slightly as it gets towards the 5th one.

Thanks for your time.

Ian
 
the pattern repeats 5 times down the
length of the page and it fades slightly as it gets towards the 5th one.
Click to expand...

The distance in ins or mm between the repeats will give you
the roller that is causing it. Repeats occur once each
circumference of the roller, which you can convert into roller
diameter.
Usually it turns out to be the photosensitive drum.
Genuine HP cartridges come with a warranty in the box, getting
it honoured is not impossible, but close.
Many HP cartridges get remanufactured, so you need proof
that it is an original, like proof of purchase.
Then you start the long road towards getting it replaced.
First you go through the dealer will replace it run-around.
Then move on from there.
The cost of the phone calls, and time wasted, might make
it cheaper to just buy another cartridge. Unless you are a
persistant cantankerous old cuss who believes manufacturers
should honour their warranties.
 
Ian R said:
snip...


Hi Tony

Forgive me for not replying to your previous post - I thought it was a wind
up!

After looking more closely, the marking on the paper is a repeating pattern
approx 39mm deep and 120mm wide - the pattern repeats 5 times down the
length of the page and it fades slightly as it gets towards the 5th one.

Thanks for your time.

Ian
Click to expand...

Ian
38mm is the Primary Charge Roller in the toner cartridge, so a new cartridge
will fix your problem. You cannot see this roller because it is hidden behind
the drum, even if you took the cartridge apart (which is not intuitive) you
will almost certainly not be able to clean the roller because the likelihood is
that it has worn or been damaged somehow, also you would be hard pressed to
find a new PCR to replace the existing one. Bottom line, get a replacement
cartridge.
Be aware that 44mm is the Transfer Charge Roller (this is in the printer body
and rarely fails the way you describe your symptoms) so measure carefully, the
measurement process is precise with laser printers so if you have measured
accurately you can rely on the diagnosis. These measurements are printer
specific, and so the above figures will not necessarily apply to other models
or makes.
I never wind people up, .......well.......hardly ever :), certainly not this
time.
Good luck
Tony
 
Ian
38mm is the Primary Charge Roller in the toner cartridge, so a new cartridge
will fix your problem. You cannot see this roller because it is hidden behind
the drum, even if you took the cartridge apart (which is not intuitive) you
will almost certainly not be able to clean the roller because the likelihood is
that it has worn or been damaged somehow, also you would be hard pressed to
find a new PCR to replace the existing one. Bottom line, get a replacement
cartridge.
Be aware that 44mm is the Transfer Charge Roller (this is in the printer body
and rarely fails the way you describe your symptoms) so measure carefully, the
measurement process is precise with laser printers so if you have measured
accurately you can rely on the diagnosis. These measurements are printer
specific, and so the above figures will not necessarily apply to other models
or makes.
I never wind people up, .......well.......hardly ever :), certainly not this
time.
Good luck
Tony
Click to expand...

I concur with Tony. Change the toner cart.

Paul
Want to Fix Something?

http://www.manuals4you.com

http://www.justmanuals.com
Instant download after purchase
 
Thanks Guys.

I have really appreciated your assistance with this.

Looking and measuring again it is 38mm between each repeating pattern.

New toner it is then.

Phew glad it was so simple and relatively a cheaper thing to sort!!

Cheers!!

Ian
 
Ian R said:
Thanks Guys.

I have really appreciated your assistance with this.

Looking and measuring again it is 38mm between each repeating pattern.

New toner it is then.

Phew glad it was so simple and relatively a cheaper thing to sort!!

Cheers!!

Ian
Click to expand...

Far too nice a printer to have big issues eh?
Tony
 
Back
Top