HP invent scanjet 4370

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Guest

My friend has bought a hp scanjet 4370, when he connect it to his computer
and loads the software there is usually a pop up that says "new hardware
found - new hardware installed and ready to use" However this doesn't happen
and when the program is opened to use the scanner he gets a meesage that no
device is connected. The software installed okay as per the instructions. Can
anyone help?
 
Disconnect the HP unit from the computer, uninstall the software, restart the computer,
install the HP software and THEN connect the HP unit.

--
Carey Frisch
Microsoft MVP
Windows - Shell/User

Enjoy all the benefits of genuine Microsoft software:
http://www.microsoft.com/genuine/default.mspx

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| My friend has bought a hp scanjet 4370, when he connect it to his computer
| and loads the software there is usually a pop up that says "new hardware
| found - new hardware installed and ready to use" However this doesn't happen
| and when the program is opened to use the scanner he gets a meesage that no
| device is connected. The software installed okay as per the instructions. Can
| anyone help?
 
My friend has bought a hp scanjet 4370, when he connect it to his computer
and loads the software there is usually a pop up that says "new hardware
found - new hardware installed and ready to use" However this doesn't happen
and when the program is opened to use the scanner he gets a meesage that no
device is connected. The software installed okay as per the instructions. Can
anyone help?
Click to expand...

With most newer USB devices, install the software/drivers BEFORE connecting
the unit to the PC. This will force the Plug and Play controls to the correct
drivers.
 
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