HP Deskjet 820 Cse

  • Thread starter Thread starter Kristinmerri
  • Start date Start date
K

Kristinmerri

Hello everyone... i've reinstalled the drivers but am unable to print in
shades of grey. The test page is fine and I've cleanded the heads. WinXP Pro
is my OS... this happens in Word, Publisher and Excel. Any suggestions?

KM
 
Kristinmerri said:
Hello everyone... i've reinstalled the drivers but am unable to print in
shades of grey. The test page is fine and I've cleanded the heads. WinXP Pro
is my OS... this happens in Word, Publisher and Excel. Any suggestions?

KM
Click to expand...

Are your default printer preferences set to "black & white"?

START -> settings -> control panel -> printers -> Deskjet 820

Then select "printer" menu, "printing preferences...", "paper/quality"
tab, choose "color".

M
 
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