HP Deskjet 5740 / NO COLOR

  • Thread starter Thread starter alavel
  • Start date Start date
A

alavel

Hello all,

I hope someone can help me!

I purchased a HP Deskjet 5740 and I installed the Black and Color ink
cartridges.

I can not print color, only black.

I scoured HP troubleshooting to no avail. I contacted HP, unfortunately
no resolution.

I thought it was a configuration issue, because when I go into the
maintenance area and I try to perform maintenance on color - I get a
message stating that color is not configured.

After 50 sheets of paper I still can't get color! -

The drivers where installed a few days ago, I'm using USB


Any help will be highly appreciated!!!!

Thanks

Al
 
alavel said:
Hello all,

I hope someone can help me!

I purchased a HP Deskjet 5740 and I installed the Black and Color ink
cartridges.

I can not print color, only black.

I scoured HP troubleshooting to no avail. I contacted HP, unfortunately
no resolution.

I thought it was a configuration issue, because when I go into the
maintenance area and I try to perform maintenance on color - I get a
message stating that color is not configured.

After 50 sheets of paper I still can't get color! -

The drivers where installed a few days ago, I'm using USB


Any help will be highly appreciated!!!!

Thanks

Al
Click to expand...

Al
I don't know this model, is there an internal test print (check the users
manual), that is one that you can call from the printer itself not from the PC?
If there is one and it prints colour then you probably have a configuration
problem, if an internal test print does not print colour you may well have a
warranty claim.
Tony
 
alavel said:
Hello all,

I hope someone can help me!

I purchased a HP Deskjet 5740 and I installed the Black and Color ink
cartridges.

I can not print color, only black.
Click to expand...

Try printing a self test page as shown at
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=bpd07098#N1618.
If the color does not print try cleaning the color cartridge contacts and
reinstalling the cartridge. If this does not work, remove the black cartridge
and try printing a page. If the printer goes through the motions of printing
but no ink is deposited then you will need to contact HP for service.

Regards,
Bob Headrick
 
Installation

Bob Headrick said:
"alavel" wrote in message
news:[email protected]...
> Hello all,
>
> I hope someone can help me!
>
> I purchased a HP Deskjet 5740 and I installed the Black and Color ink
> cartridges.
>
> I can not print color, only black.

Try printing a self test page as shown at
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=bpd07098#N1618.
If the color does not print try cleaning the color cartridge contacts and
reinstalling the cartridge. If this does not work, remove the black cartridge
and try printing a page. If the printer goes through the motions of printing
but no ink is deposited then you will need to contact HP for service.

Regards,
Bob Headrick
Click to expand...

Hi All,

I recently got a HP deskjet 5740 from a friend. However, the installation disc could not be found.

Is there anyway that I can install the printer and get it to work?

Thank you
 
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