HP Computer reboots after connecting to ISP

  • Thread starter Thread starter Jimmo
  • Start date Start date
J

Jimmo

I bought a brand new HP 762, connected it to my wireless
network at home, installed all the updates from
Windows.Updates and everything seemed to work fine.

I then took the machine to my office, where it will be
used without the wireless network, in fact with no
network at all, i configured the Internet Connection
Wizard, and now when it connects to my ISP via phoneline,
after the last step (verifying, etc), my computer REBOOTS!

I thought it might be my UPS or phone surge protector, so
I removed them, but the problem persists.

HP Support does not work weekends. Can anyone help? Has
anybody heard of this problem before?
 
First, be sure your antivirus software has the latest definitions and run a
virus scan.

If your system is clear of viruses, open Control Panel, open System, go to
the Advanced tab, click Settings under Startup and Recovery, remove the
check from "Automatically Restart" under System Failure. This will cause
the system to blue screen instead of restarting on errors and the
information on the blue screen may give a clue as to the source of the
issue.

Open Control Panel, open Administrative Tools, open Event Viewer, look for
errors corresponding to the crash, double click the error, the information
contained within may give a clue as to the
source of the problem.

Assuming you have an XP CD and not a recovery CD, place the XP CD in the
drive, when the setup screen appears, select "Check System Compatibility,"
the report it generates may point to problem hardware or software on your
system. If you do not have an XP CD, you can download this application
known as the Upgrade Advisor from the following site:
http://www.microsoft.com/windowsxp/pro/howtobuy/upgrading/advisor.asp
Note: If you have access to a broadband connection it might be best to
download using that as this is a rather large download.

Check for the latest drivers for your hardware, especially your graphics
card and soundcard and all peripherals connected to your system. No not use
Windows Update for this, go to the device manufacturer's web sites and if
you install updated drivers, ignore the message about drivers being unsigned
by Microsoft.
 
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