hp color laserjet 2500 printer problem

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C

cas

i just changed 3 ink toners and now it won't print. the imaging drum is at
25% capacity. could that be the problem? does anyone have any experience
with this??
 
cas said:
i just changed 3 ink toners and now it won't print. the imaging drum is at
25% capacity. could that be the problem? does anyone have any experience
with this??
Click to expand...

Are any of the toner lights on or flashing?
In fact, please post the status of all lights (on, off or flashing).
Tony
MS MVP Printing/Imaging
 
toner lights are all off. this AM i tried to print and the prt status popup
said the prt was 'calibrating.'' then green light went on on prt but did
not print. there was no job in the queue.
 
If the ready light is on steady and no other lights are showing you should be
able to print a Configuration page by pressing the GO and CANCEL buttons
simultaneously. Does this work?

If this does not work, try a Cold Reset as follows -

To perform a cold reset
1 Turn the printer off.
2 Press and hold down the GO button.
3 Turn the printer on and continue to hold the GO button
4 After the Go, Attention, and Ready LEDs turn on, continue holding the GO
button for
approximately five seconds, but not longer than fifteen seconds. During this
process, the
Attention LED will turn off.
5 Release the GO button.
Note, If either the Go or Ready LED turned off or no LEDs turned off before the
GO button was released,
then repeat steps 1 through 5.
6 The printer LEDs will begin cycling from front to back. The cold-reset
process runs until the
printer is in the Ready state.

Warning, on some HP printers a Cold Reset will clear all network information
from the JetDirect card, if you are connected via the printer's JetDirect card
you should remove the card from the printer (with power off) before performing
a Cold Reset, alternatively note the network settings so they can be reapplied
over the network after the cold reset.
Tony
 
Tony said:
If the ready light is on steady and no other lights are showing you should be
able to print a Configuration page by pressing the GO and CANCEL buttons
simultaneously. Does this work?
Click to expand...
THANK YOU SO MUCH TONY.
IT DID WORK. NOW I HAVE CONFIG PAGE. HOW DO I USE IT TO GET MY
PRINTER TO PRINT? THE READY LIIGHT (GREEN) IS THE THE ONLY LIGHT ON.
 
Since the configuration page prints, just about all of the printer hardware is
confirmed as good.
What sort of cable are you using, USB, Parallel or Ethernet?
First thing I would do is uninstall the printer and reinstall it using the
latest drivers from HP. If you are using Windows 98 there won't be any drivers
available so you will have to use the CD that came with the printer.
If you are using USB or Parallel cables uninstall by going to Start/All
Programs and find the HP or Hewlett Packard entry for the printer and select
uninstall.
Now go to Control Panel/Printers Select File/Server Properties/Drivers find and
remove any drivers that refer to the LJ2500. Disconnect the cable from the
printer and reboot the PC.
Download the latest driver from
http://tinyurl.com/28cv3l
And run the installer you downloaded (or use the CD), do not connect the
printer to the PC until the installer tells you to.
If this doesn't work you may have a bad cable, bad interface port in the PC or
even a bad interface in the printer.
Let us know how you get on.
Tony
 
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