Hello,
Thank you for using newsgroup!
Please understand we have no this printer to make a test. Therefore, I am
not sure if the issue is related to the hardware device. I still recommend
you contact HP support to see if they have any information about this
issue.
Thanks & Regards,
Ken Zhao
Microsoft Online Support
Microsoft Global Technical Support Center
Get Secure! -
www.microsoft.com/security
<
http://www.microsoft.com/security>
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--------------------
| From: "mlai" <
[email protected]>
| References: <
[email protected]>
<
[email protected]>
<
[email protected]>
| Subject: Re: HP All-in-one printers disappearing when there are changes
in the network status
| Date: Wed, 13 Jun 2007 20:51:21 +0800
| Lines: 1
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| X-Newsreader: Microsoft Windows Live Mail 12.0.1184
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| Message-ID: <
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| Newsgroups: microsoft.public.windows.vista.networking_sharing
| NNTP-Posting-Host: n219078219103.netvigator.com 219.78.219.103
| Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP06.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl
microsoft.public.windows.vista.networking_sharing:9490
| X-Tomcat-NG: microsoft.public.windows.vista.networking_sharing
|
| OK. Just tested on a laptop with Vista x86 Business. It also happens
on
| that machine. HP Network Printing Service will fail which causes the
Host
| Process service (or something like that) to fail, which in one case also
| caused the HP Digital Image Monitor to fail.
|
| So yes, it happens on both x64 and x86.
|
| | > 1. HP Photosmart C6180 is attached to the LAN via ethernet. There is
a
| > XP machine (laptop) on the LAN which has the HP software for XP
installed
| > and that has not experienced the error or disappearance of the C6180
| > printer and fax when network status changes.
| >
| > 2. Only one HP printer on my machine. However, there is a fax server
| > (SBS2003) on the network and that does not suffer from such problem.
Then
| > again, it doesn't need so much software to make it work in the first
| > place.
| >
| > 3. I have only tried it on Vista x64 machines. I will try on a Vista
x86
| > laptop next.
| >
| > | >> Hello,
| >>
| >> Thank you for using newsgroup!
| >>
| >> From your post, please help us confirm the following questions so
that
we
| >> can narrow down the issue:
| >> 1. HP Photosmart C6180 is attached to a Windows XP machine?
| >> 2. Does the issue only occur on this HP printer?
| >> 3. Does the issue only occur on Windows Vista x64 client?
| >>
| >> Thanks & Regards,
| >>
| >> Ken Zhao
| >>
| >> Microsoft Online Support
| >> Microsoft Global Technical Support Center
| >>
| >> Get Secure! -
www.microsoft.com/security
| >> <
http://www.microsoft.com/security>
| >> ====================================================
| >> When responding to posts, please "Reply to Group" via your newsreader
so
| >> that others may learn and benefit from your issue.
| >> ====================================================
| >> This posting is provided "AS IS" with no warranties, and confers no
| >> rights.
| >>
| >>
| >>
| >>
| >> --------------------
| >> | From: "mlai" <
[email protected]>
| >> | Subject: HP All-in-one printers disappearing when there are changes
in
| >> the network status
| >> | Date: Wed, 13 Jun 2007 09:33:13 +0800
| >> | Lines: 1
| >> | MIME-Version: 1.0
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| >> | format=flowed;
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| >> | reply-type=original
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| >> | Message-ID: <
[email protected]>
| >> | Newsgroups:
| >>
microsoft.public.windows.vista.networking_sharing,microsoft.public.windows.v
| >> ista.print_fax_scan
| >> | NNTP-Posting-Host: 202.60.230.247.static.cyberec.com 202.60.230.247
| >> | Path:
TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP06.phx.gbl
| >> | Xref: TK2MSFTNGHUB02.phx.gbl
| >> microsoft.public.windows.vista.print_fax_scan:3350
| >> microsoft.public.windows.vista.networking_sharing:9473
| >> | X-Tomcat-NG: microsoft.public.windows.vista.networking_sharing
| >> |
| >> | Hi,
| >> | Just wondering if anybody has seen this problem. HP claims
that
| >> they
| >> | have not seen this problem (despite I have reported it before...)
| >> |
| >> | I have a Photosmart C6180 installed on my network. Under XP,
| >> everything
| >> | seems to work fine. However, on my Vista x64 machines, the printer
and
| >> fax
| >> | seems to disappear when there are changes in the network status
(for
| >> | example, resuming from suspend, and disabling and r-enabling the
| >> network
| >> | interfaces, even when the interfaces being changed does not connect
to
| >> the
| >> | printer). I would get a Vista error saying that the HP Network
Printer
| >> | Services has stopped responding and then after this happens, I have
a
| >> very
| >> | good chance that the C6180 printer and fax will disappear from my
list
| >> of
| >> | printers on the machine.
| >> |
| >> | When this happens, the only way is to run the HP software (which I
| >> | downloaded from the web for Vista x64) and add a new printer from
| >> there.
| >> |
| >> | Has anyone seen this before? Is there a fix?
| >> |
| >> | Many thanks.
| >> |
| >> | PS. Called local HP and their tech support gave me the stupid
response
| >> of
| >> | "We don't know. Maybe don't suspend your computer?". I have a
laptop
| >> | running the software, idiot......
| >> |
| >> |
| >> |
| >>
|
