HP 1210PSC

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Guest

I am running Windows Xp Home and have a hp 1210psc. A few days ago the
limited users lost their ability to print although the administrator can
still print OK. All that happens when they try to print is the printing icon
(printer with paper in it) flashes then disappears and the document doesn't
print. Any suggestions would be much appreciated.
 
Most often seen with Norton, but to see if it's the same kind of problem, go
to the Control Panel and click on Printers & Faxes..... right click on the
printer and select Properties... in the Advanced tab, change the settings to
print direct to printer instead of using the spooler...

Can the Limited Users now print?
 
Yes but it's very slow to start printing.

Cari (MS-MVP) said:
Most often seen with Norton, but to see if it's the same kind of problem, go
to the Control Panel and click on Printers & Faxes..... right click on the
printer and select Properties... in the Advanced tab, change the settings to
print direct to printer instead of using the spooler...

Can the Limited Users now print?
Click to expand...
 
Remove it temporarily and see if the situation with the printer changes. If
it does, then contact Trend Micro.
 
Yes, using System Restore was one of the first things I tried but no matter
how far back I took it (we were unsure of exactly when we lost printing) it
didn't help. ANy other suggestions would be much appreciated as this problem
is becoming VERY frustrating and i want to keep the limited accounts so we
can use those to access the net and minimize potential virus damage.
 
Are there any system event log entries when limited users attempt to print.
If you see anything with error 5 it's access denied.

If the driver writes temp file make sure that where ever that location is
users have access.

Also verify that users have write access to \windows\system32\spool\printers

log on as user and copy a file to this location. The spooler typically
writes the data in it's security context but drivers can specify to create
files in the user context.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.
 
How do i check for system event log entries? No error messages occur on
screen when this happens.

Alan Morris said:
Are there any system event log entries when limited users attempt to print.
If you see anything with error 5 it's access denied.

If the driver writes temp file make sure that where ever that location is
users have access.

Also verify that users have write access to \windows\system32\spool\printers

log on as user and copy a file to this location. The spooler typically
writes the data in it's security context but drivers can specify to create
files in the user context.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

Gail said:
No.The Windows Firewall is turned off and I just use the TrendMicro one.
Click to expand...
Click to expand...
 
Control Panel
Administrative Tools
Event Viewer
System

Look for Print under the Source column

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

Gail said:
How do i check for system event log entries? No error messages occur on
screen when this happens.

Alan Morris said:
Are there any system event log entries when limited users attempt to
print.
If you see anything with error 5 it's access denied.

If the driver writes temp file make sure that where ever that location is
users have access.

Also verify that users have write access to
\windows\system32\spool\printers

log on as user and copy a file to this location. The spooler typically
writes the data in it's security context but drivers can specify to
create
files in the user context.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no
rights.

Gail said:
No.The Windows Firewall is turned off and I just use the TrendMicro
one.

:

Any other firewall software running?
--
Cari (MS-MVP)
Printing & Imaging



Yes, using System Restore was one of the first things I tried but no
matter
how far back I took it (we were unsure of exactly when we lost
printing)
it
didn't help. ANy other suggestions would be much appreciated as this
problem
is becoming VERY frustrating and i want to keep the limited accounts
so
we
can use those to access the net and minimize potential virus damage.

:

Did you try to System Restore to a point where printing worked for
all
users?
--
Cari (MS-MVP)
Printing & Imaging



Tried that and unfortunately it doesn't help. Any other ideas?

:

Remove it temporarily and see if the situation with the printer
changes.
If
it does, then contact Trend Micro.
--
Cari (MS-MVP)
Printing & Imaging



I use the Trend-Micro firewall.

:

What third party firewall do you have installed?
--
Cari (MS-MVP)
Printing & Imaging



Yes but it's very slow to start printing.

:

Most often seen with Norton, but to see if it's the same
kind
of
problem,
go
to the Control Panel and click on Printers & Faxes.....
right
click
on
the
printer and select Properties... in the Advanced tab,
change
the
settings
to
print direct to printer instead of using the spooler...

Can the Limited Users now print?
--
Cari (MS-MVP)
Printing & Imaging



No I don't have Norton. I use Trendmicro Pc-cillin.

:

I am running Windows Xp Home and have a hp 1210psc. A
few
days
ago
the
limited users lost their ability to print although the
administrator
can
still print OK. All that happens when they try to print
is
the
printing
icon
(printer with paper in it) flashes then disappears and
the
document
doesn't
print. Any suggestions would be much appreciated.
Click to expand...
Click to expand...
Click to expand...
 
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