G'Day Robin,
1. Be HONEST
2. Be Gentle
3. Be Firm
Cover his/her GOOD points.
Cover his/her NOTSOGOOD points.
"However," deliver the reprimand.
Deliver the reprimand PRIVATELY,
VERBALLY and
FACE TO FACE.
You will gain much respect in the long run,
and improve your own self-esteem to boot!!
Acknowledge his/her being upset.
Give him/her the written copy on leaving to
ensure that there is a concrete statement of
his/her GOOD, INDIFFERENT and BAD point(s).
Good Luck!!!!!! I have been there!!!!!!!!!!
--
Regards,
Pat Garard
Australia
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