How to remove a cached password?

  • Thread starter Thread starter Mike
  • Start date Start date
M

Mike

I hope someone may be able to help.

Have a laptop computer that is used mostly out of the office for remote
work but is part of a domain. The login used on the laptop is the same
as one used on a desktop. While the laptop was out of the office, the
domain password expired and was reset on the desktop. Normally, we
bring the laptop back into the office, login with the new password and
things are good.

However, this time, we bring the laptop in, plug it into the network,
but the new password doesn't work, only the XP cached password. The
network is small and the computer can get on the internet without a
problem, but is not able to access any network resources since it
doesn't recognize the password.

Is there a way to force the machine to login to the domain rather than
using the cached password or remove the cached password itself? Any
assistance would be appreciated.

Thanks.
 
It sounds like the computer is not able to contact a domain controller which
it must be able to do. See if another domain user can logon to it or not,
preferably a user that is a local administrator and run the support tool
netdiag on it and to also look in the logs via Event Viewer to see if
anything pertinent is found. A common problem for not being able to contact
a domain controller is that it has incorrect dns settings. A domain computer
needs to point only to domain controllers as their preferred dns servers in
tcp/ip settings and as shown with ipconfig /all. If no domain user can logon
then logon as the built in local administrator account to diagnose and
repair. Once it can contact a domain controller then the user should be able
to logon to the domain with their correct credentials and access domain
resources unless there is a problem with the computer account [netdiag would
show that] which can be resolved by logging on as a local administrator,
removing the computer from the domain, and then joining it to the domain or
using netdom to do the same if you are familiar with it. --- Steve
 
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