How to read a outlook 2003 log file

  • Thread starter Thread starter mobile
  • Start date Start date
M

mobile

hello

how do I read a outlook log file to troubleshoot, is there a definition page
somewhere, here is an example.

+OK POP3 clients that break here, they violate STD53.

is the one message I see that has a problem of some kind.
 
Unfortunately there isn't any help pages that I am aware of. The person
that I used to bug in Microsoft to take a peek at these types of things
retired. Basically what you would look for is where Outlook is getting hung
up on pulling the same message id multiple times.

The other option to you is to contact Microsoft Product Support Services and
ask them to take a look at the log. I'm guessing that they have a cheat
sheet on what "STD53" means. Outside of that, the best thing I can say is
that by searching Google for "violate std53" shows that the POP3 server
isn't returning how many items are in the pop3 mailbox. The mail server
actually returns "+OK POP3 clients that break here, they violate STD53"
because the server was actually expecting a "LIST <message #>" rather than
just "LIST".
 
thank you for the reply

could my smtp and pop settings affect this dl of emails into many multiple
of the same email.

I have smtp =587
pop3=110

thanks for the response, I will look into the MSS and see if they have an
idea of a fix. in the mean time I will keep working on it.
 
Your ports for SMTP/POP3 are fine. Do you keep messages on the POP3 server
after downloading them? The other thing to watch for is two account
definitions checking the same mailbox.

/neo

PS - There is nothing you can do client side. This is a server side issue.
It is acceptable for any POP3 mail client to issue the LIST command w/out
the message number. This is how a mail client figures out how many messages
are there and how much data needs to be downloaded.
 
Tools > Email Accounts > View/Change existing e-mail accounts is where you
see how many POP3/IMAP/SMTP accounts you have defined to a mail profile.
 
I do not keep messages on the server. how do I check for more than one
account definition?

I am not sure my hosting company has enough technical no how to even respond
to the list command question.
 
yes I know how to look at the profiles like that, I thought maybe there was
another way.

I have about 5 profiles in outlook, I am not having problems but with this
one profile.

I have sent in a trouble ticket with my hosting provider.

thank you for your help and suggestions.
 
Back
Top