How to get the fix for the issue documented in this MS article?

  • Thread starter Thread starter Peter
  • Start date Start date
P

Peter

I'm getting the error documented in this MS article:
http://support.microsoft.com/kb/924078/

I have tried to get the hot fix from MS and the answer is that there is no
hotfix for Windows XP Professional x64bit Edition. Does it mean that I
should downgrade my OS to Windows XP Professional 32bit Edition since MS
seems not to care too much about 64bit user?
 
Hi Chuck,

This is what I got from Microsoft Online Customer Service:

I understand from your e-mail that you need 64-bit platform hotfix mentioned
in the KB931318 for your 64-bit Windows XP. I understand your concern and
will help you in reaching the right resources.

Currently, we do not have 64-bit platform hotfix. You need to contact
Technical Support Professionals for additional assistance. So, for assistance
with this issue, I can direct you to your support options that include
Self-Help Resources and Assisted Support.
 
The files are listed at the end of the article I mentioned. They are listed
for server 2003 AND XP 64
You (in theory can request them by name from MS. Admittedly in the past,
most of the hotfixes that I obtained were via MSDN, not the normal channels.
 
Back
Top