Windows XP Fax is not installed by default and must be installed from
Control Panel > Add/Remove Windows Components.
Once fax installation is completed successfully you can send a fax using teh
Send Fax Wizard which can be invoked from Start->All
programs->Accessories->Communications->Fax -> Send Fax Wizard.
In order to troubleshoot more about setting up of fax service and sending
faxes please refer to the following section which has been picked up from a
mail from Brian Boston [MSFT] which contains all FAQ's. This mail was posted
on December 16th 2003 :-
------------------------------
Fax Questions
------------------------------
14) How do I install the Windows XP Fax Services?
Windows XP Fax is not installed by default and must be installed from
Control Panel > Add/Remove Windows Components.
If you wish to connect to a shared fax server on Small Business Server 2000
or Windows Server 2003, you can connect to it using Windows XP Fax Services.
If you do no have a remote shared fax server, it will be necessary for you
to have an analog fax modem compatible with Windows XP Fax (see the Windows
XP Hardware Compatibility List (HCL) at
http://www.microsoft.com/windows/catalog/) and an analog phone line.
If your installation of Windows XP was from a CD, you will be prompted to
insert the CD and may need to browse to the i386 Folder so the installation
routine can find the necessary files. If your installation files are on the
hard drive, you may need to direct the routine to the i386 Folder there. If
you have applied SP1, these files may have been moved to a different folder
(ServicePackFiles\i386), and you will need to direct the routine to that
folder.
If your installation was performed by an OEM (original equipment
manufacturer), it will be the responsibility of the OEM to supply those
files. Unfortunately, the installation disks supplied by many OEM's do not
contain the necessary files and you will need to contact the OEM to obtain
them. The fax installation files are not available to download from
Microsoft.
------------------------------
15) Why can't the XP Fax Installation Program find the Installation Files?
When the installation routine is unable to find the necessary installation
files (even when directed to the appropriate i386 Folder) it usually means
that the installation files are compressed. This is often the case when the
files are pre-copied by a manufacturer on the hard drive. If you do a search
for the files that the installation routine claims are missing (fxsapi.dll
and fxcfgwz.dll) you won't find them, but you will find fxsapi.dl_ and
fxscfgwz.dl_. These are compressed DLL files and will need to be
decompressed. Double click on them and you will get a prompt for the file to
use to open them. Click on BROWSE... and select Win32 Cabinet
Self-Extractor, which is in the system folder. It will uncompress them all
and make them visible as DLL files. The install routine still may not find
these files. If so, then you must manually direct the installation routine
to the i386 folder that contains these extracted files.
------------------------------
16) Why won't the XP Fax program work with my cable modem?
Many users don't realize that faxing is a function that can only use analog
phone lines and analog fax modems. Accordingly, no fax software will
function with cable modems or DSL lines. With some DSL connections you can
obtain a DSL line filter suitable for connecting a standard analog voice
line to the DSL line and can then connect an analog fax modem to that line.
If you have no analog modem or phone line, you will need to use a fee based
Internet Fax Service or connect to a remote shared fax printer on a Windows
2003 Server or Small Business Server 2000 box. Several fee based Internet
Fax options are listed here:
http://www.savetz.com/fax/
------------------------------
17) Why does the Fax Monitor no longer appear when sending and receiving
faxes?
A number of standard update and repair procedures disabled the Fax Monitor
in the initial release of Windows XP. These problems were fixed in Service
Pack 1. Make sure you apply SP1 if you notice this problem. Windows XP
Service Pack 1 (English) can be downloaded from here:
http://www.microsoft.com/downloads/...f8-1684-4202-b2d0-c6a43430f12a&displaylang=en
More information regarding this issue can be found here:
http://service1.symantec.com/SUPPOR...c06387f12de9fa2a88256cf60063c54d?OpenDocument
------------------------------
18) Why can't I view faxes in the Fax Console?
There are many causes for this problem. Most often, this problem arises
because some other imaging application that you installed has set itself as
the default viewer for TIF files and is either unable to properly render the
files, or has a corrupt file association. To view faxes from the Fax
Console, you can use the Windows Imaging and Fax viewer as your default
viewer for TIF files. You can easily restore that setting in Windows
Explorer > Folder Options > File Types. For most users the command line
should read:
"rundll32.exe <drive>:\WINDOWS\system32\shimgvw.dll,ImageView_Fullscreen %1"
Another common cause of this problem is firewall software Trojan horse
rules. The most common is one that ships with Norton Internet Security.
Details on that on are available here:
http://service1.symantec.com/SUPPOR...713afacbd4135e0a88256c77007e526f?OpenDocument
------------------------------
19) How can I view the Faxes from my earlier version of Microsoft Fax (AWD
files)?
Microsoft wrote an AWD->TIFF converter that will let you convert these files
so you can view them in Windows XP. This converter is on the Windows XP CD.
Look under i386\win9xmig\fax\ for a file called "awdvstub.exe." Copy this
file to your hard drive and run it from a command prompt with the '/c'
option to convert an AWD file to a TIFF file. You can also associate AWD
files with it. After you do, double clicking an AWD file will convert the
file and open it in the Windows Picture and Fax Viewer. For the utility to
run correctly you must also have a copy of "fxstiff.dll" on your hard drive,
usually in the Windows\system32 folder and/or the
Windows\system32\spool\drivers\w32x86\3 folder. Normally that DLL will be in
place already if you've installed the Windows XP Fax Program.
Also, some third party utilities such as PolyView support opening and
converting AWD files (
http://www.polyview.com )
------------------------------
20) Why won't the XP Fax Service obey my dialing rules?
Like all of its predecessors, the Windows XP Fax service will not process
dialing rules unless the phone number to which you are sending the fax is in
"international format" or "canonical format". Details on how to use
international format to invoke dialing rules are available here:
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q318575
------------------------------
21) Can I use XP Fax with Microsoft Outlook?
It is easy to integrate XP Fax with Outlook 2000 (Corp/Workgroup mode),
2002, and 2003. Once XP Fax is installed, the "Fax Mail Transport" is
available as a Service to add to your Outlook Profile. Integration is not as
complete as previous versions of Fax, however. Faxes cannot be routed to the
Outlook Inbox and there are no delivery confirmations. Details on how to use
XP Fax with Outlook are available here:
http://www.slipstick.com/addins/services/winxpfax.htm
------------------------------
22) How can I send multiple documents in one transmission with XP Fax?
The Windows XP Send Fax Wizard does not support sending multiple files at
one time. Currently the only way this can be accomplished is to integrate
with Outlook and attach the files to a fax message sent from Outlook.
------------------------------
23) Why can't I share my fax modem when using XP Fax?
The XP Fax Service does not support sharing. The Fax Console Help Files
contain instructions on how to configure a remote Fax Printer, but those
instructions refer to using XP Fax as a client, not as a shared service. XP
Fax can serve as a client to fax programs that do support sharing, such as
Small Business Server Fax and Windows Server 2003 Fax.
------------------------------
24) Why won't my Fax Program distinguish fax calls from voice calls?
Distinctive Ring is not supported by Windows XP. Therefore, Windows XP Fax
will answer every incoming call it receives. The altenative is to install
an external switching device to your phone line.
------------------------------
25) Why do my Fax transmissions fail so often?
Unfortunately, Windows XP Fax has proven to be incompatible with many common
modems and drivers, particularly older ones, even if the manufacturers claim
they are "compatible" with Windows XP. Although inclusion on the Hardware
Compatability List (HCL) is not a guarantee that the modem will be suitable
for use with Windows XP Fax Service, it is still the best resource to choose
one from. The HCL is available at
http://www.microsoft.com/windows/catalog/
Modem incompatibility is not apparent during installation or the initial
setup. It only becomes apparent when you first try to send or receive a fax.
The Fax Service will dial or will answer an incoming fax but then fail with
any of a number of unhelpful error messages such as "Line is busy," "There
is no answer," or "Reception error." There will be nothing in Event Viewer
to give a clue as to where the problem might lie.
These errors have been nearly impossible to track down. To do so requires
enabling both PSS and debug logging of fax transmissions, both of which
require fairly extensive registry changes. For the time being, the best
advice is to attempt to use Windows XP Fax Services only if you have a modem
that is listed on the Windows XP Hardware Compatibility List and using the
latest drivers.
------------------------------
26) Why do I see two entries in the address list for the same contact?
When you create an Outlook contact that has a 'Business Fax' filled in
addition to his email address, you see two entries for this contact in the
address list. That is when you are in a new mail composing form, you click
'To' to select the contact to send the mail - here you see two entries for
the same contact.
This problem has nothing to do with the presence of the fax. The standard
behavior for the Outlook Address book is to display all electronic address
(both fax and e-mail). That behavior cannot be changed. The only way to
prevent the display of fax numbers is to store them in a different field or
to disguise them (e.g., precede them with an alpha character) so that
Outlook won't recognize them as phone numbers. There are also a number of
utilities available that can do this for you automatically. Some are listed
here:
http://www.slipstick.com/contacts/nofax.htm
------------------------------
27) Why does Fax monitoring stop working in XP?
A number of standard update and repair procedures disabled the Fax Monitor
in the initial release of Windows XP. These problems were fixed in Service
Pack 1. Make sure you apply SP1 if you notice this problem.
------------------------------
28) What is the support for network send/receive of faxes?
Client/Server faxing requires either:
1) Windows 2003 Server and Windows XP clients
a.
http://msdn.microsoft.com/library/default.asp?url=/library/en-us/fax/faxlegacy_1u42.asp
or
2) Windows 2000 Small Business Server Shared Fax with the SBS Client
installed on clients.
a. Please refer to the SBS documentation to know which clients are
supported;
b.
http://www.microsoft.com/sbserver/evaluation/features/default.asp
If you're talking about internet based faxing solutions (where you have no
fax hardware at all), Microsoft's solution is incorporated with Office and
is unrelated to the Windows Fax Services.
http://office.microsoft.com/services/service.aspx?sid=55.4
------------------------------
29) Where do I find the list of modems certified by Microsoft?
Here is the site
http://www.microsoft.com/windows/ca...ryl2&pgn=01a642fd-2790-420f-90bd-85df6a377206
------------------------------
30) How do I get the Fax printer icon back?
In 'Printers and Faxes' (Start Menu > Printers and Faxes), on the left pane,
you have 'Install Local Fax Printer' as one of the 'Printer tasks'. Just
click on it and you'll get back the lost Fax printer icon. The same option
can be reached through context menu or File > Install Local Fax Printer.
------------------------------
31) How do I send Fax using DSL?
Sending a fax by DSL requires one of two methods:
(i) You obtain a DSL line filter suitable for connecting a standard voice
telephone to the DSL line, then connect an analog fax modem to the line
through the line filter.
(ii) You hire an Internet E-faxing service such as:
http://www.slipstick.com/addins/services/fax.htm#internetfax
http://www.savetz.com/fax
------------------------------
32) How do I install Fax in Windows 2000?
Windows 2000 Fax installs automatically when it detects a compatible analog
fax modem. The following shortcuts will be added in Programs->Accessories->
Communications->Fax
* Fax Queue
* Fax Service Management
* My Faxes
* Send Cover page
------------------------------
33) Can Windows 2000 machine act as a client?
It cannot act as a client to the older Microsoft Fax Service from Windows
95. It can act as a client only to the Shared Fax Service provided by Small
Business Server or to the shared fax printer on Windows Server 2003
------------------------------
34) How do I Share the Fax printer in Windows 2000?
You cannot share "Fax" on Windows 2000. This is however supported in SBS2000
and Windows Server 2003
------------------------------
35) I'm writing a program and want it to be fax capable. What interfaces do
I use?
You could look at COM interfaces (on Windows 2000) or the extended COM
interfaces for Windows XP and above.
You can find more information on the COM interfaces at
http://msdn.microsoft.com/library/default.asp?url=/library/en-us/fax/faxlegacy_9lf4.asp
For information on extended COM interfaces, check
http://msdn.microsoft.com/library/default.asp?url=/library/en-us/fax/faxabout_699l.asp
For some fax service extended COM samples see
http://msdn.microsoft.com/library/default.asp?url=/library/en-us/fax/faxabout_2ckz.asp
------------------------------
36) What are the different resolutions supported in Microsoft Fax?
Microsoft Fax supports two resolutions - 200x200 dpi (normal) and draft
200x100 dpi
------------------------------
37) What is the limit on the number of fax devices supported on different
Operating Systems?
On all versions of Windows XP and in Windows Server 2003 Web Server, the
device limit is 1.
On Windows Server 2003 Server and Windows Server 2003 Embedded, the device
limit is 4.
On Windows Server 2003 Enterprise Server and Windows Server 2003 Data Center
Server there is no device limit.
------------------------------
38) How do I print multiple documents in one fax job?
Using APIs, it is not possible. If you use Outlook to send a fax, you can
attach multiple documents.
------------------------------
39) How do I set up Fax to work with long distance calling cards?
You can create a new dialing rule for your calling card from the Send Fax
Wizard ->Dialing Rules. In the Dialing Rules dialog, select New and select
the calling card tab and enter the required calling card details.
------------------------------
40) How do I save my Faxes and Cover pages to use in another installation?
Faxes you have received are automatically archived in the Fax Console's
Inbox and faxes you have sent are archived in the Fax Console's Sent Items
Folder. You can easily access and save these folders from Windows Explorer.
The default location of these folders is:
<drive>:\Documents and Settings\All Users\Application Data\Microsoft\Windows
NT\MSFax\
Simply copy their contents into the same folder in a new installation.
You'll find the default cover pages in the same location, but there should
be no need to copy them. If you've created any custom cover pages, they will
be stored in your default My Documents Folder\Personal Coverpages as a *.cov
file. Simply copy these to the same location in a new installation.
-- -------------------------------------------------------------------------
-------------
--
Mayuri Diwan
Microsoft Printing, Imaging and Fax Team
This posting is provided "AS IS" with no warranties, and confers no rights.
Please do not send email directly to this alias. This alias is for newsgroup
purposes only.'
