How to diagnist which program\driver causes Blue Screen on Shutdown?

  • Thread starter Thread starter Askar Ibragimov
  • Start date Start date
A

Askar Ibragimov

Hi,

my laptop (IBM ThinkPad T60) causes Blue screen of death on shutdown.
There is some cause indicated, namely STOP: 0x0000000A -
IRQL_NOT_LESS_OR_EQUAL. The installation is rather fresh, but I have
installed many drivers, system updates and software. The BSOD happens
when "Windows is shutting down" appears.

I would like to know whether I can somehow log the process of shutdown
in order to detect problematic program.

Askar
 
Askar

Is the Windows XP SP3 update installed.

Stop: 0x0000000A (0x00000004, 0x00000002, 0x00000000, 0x804ea20e)
Anything on the line below the line above?

Background information on Stop Error message
http://msdn2.microsoft.com/en-us/library/ms793589.aspx

0x0000000A: IRQL_NOT_LESS_OR_EQUAL
Typically due to a bad driver, or faulty or incompatible hardware or
software. Use the General Troubleshooting of STOP Messages checklist
above. Technically, this error condition means that a kernel-mode
process or driver tried to access a memory location to which it did not
have permission, or at a kernel Interrupt ReQuest Level (IRQL) that was
too high. (A kernel-mode process can access only other processes that
have an IRQL lower than, or equal to, its own.)
Source: http://aumha.org/a/stop.htm

You receive a "Stop 0x0000000A" error message in Windows XP
http://support.microsoft.com/kb/314063/

http://aumha.org/win5/a/shtdwnxp.htm

You can access Event Viewer by selecting Start, Control Panel,
Administrative Tools, and Event Viewer. When researching the meaning
of the error, information regarding Event ID, Source and Description
are important.

HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/kb/308427/en-us

A tip for posting copies of Error Reports! Run Event Viewer and double
click on the error you want to copy. In the window, which appears is a
button resembling two pages. Click the button and close Event
Viewer.Now start your message (email) and do a paste into the body of
the message. Make sure this is the first paste after exiting from
Event Viewer.


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
 
Hello,

thanks for the answer! I will read it carefully.
Is the Windows XP SP3 update installed.
Click to expand...

Yes, it is! Is there any know issues about that?

Cheers, ASkar
 
Akar

The question regarding SP3 is just to establish background information
so that it known if and when you come back requiring more help.


--



Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
 
Did this problem get resolved?

I encountered almost the exact problem on my Dell PC after the SP3 upgrade. I would appreciate any pointers to how to diagnose the culpit driver that caused the BSoD.

Thanks
 
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