How do I unconfigure Outlook 2000 to not use MS Exchange server in favor of internet email instead

  • Thread starter Thread starter Jim
  • Start date Start date
J

Jim

I'm not sure which newsgroup this question belongs in, so I am crossposting.
Please forgive me if I've violated nettiquette.

My client is running Office 2000 on a win2000 machine. At some time in the
past, someone either configured it to use MS Exchange or checked the "I'll
manually install email service later" (or whatever it actually says). When
Outlook starts up for the user, the first thing it askes for is the name of
the server and email user account. As this location does not use MS
Exchange, there is no server. As a result, the only thing that Outlook will
show without a valid Exchange server is hardrives and the "my documents"
folder. But the Options and email accounts selection of the "Tools"
dropdown menu are greyed out (Options) or missing (Email accounts).

Otherwise, if you click "no," Outlook simply exits with no chance to change
it over to using Internet Mail (ie., a pop/smtp server).

I have uninstalled Outlook from the machine and then reinstalled it, but
nothing works. It is impractical and too disruptive in their environment to
create a new domain userid and start from scratch.

How do I unconfigure this mess so I can properly define my customer's userid
to use the email he has instead of Exchange? I suspect that I need a tweak
something in the registry but I don't know where to begin.

Any advice would be gratefully accepted. Thanks in advance.

Jim.
 
Jim,

If memory serves me, Outlook can be installed in two modes: workgroup
(Exchange server back-end) or internet (POP3). Sounds like you have the
wrong mode. Off the top of my head, I can't remember how to change the mode,
but a stop at www.slipstick.com should provide an answer for you.

Best wishes...
 
rmazzaro said:
Jim,

If memory serves me, Outlook can be installed in two modes: workgroup
(Exchange server back-end) or internet (POP3). Sounds like you have the
wrong mode. Off the top of my head, I can't remember how to change the mode,
but a stop at www.slipstick.com should provide an answer for you.
Click to expand...

Thanks.

I'll check them out and see if they can help.
Best wishes...
Click to expand...

You too.

Jim
 
Well, I'm stumped!

The instructions given by MS article 195507 to switch from Corporate
Workgroup (CW) mode to Internet Mail Only (IMO) are:

To change the installation type from CW to IMO, follow these steps: 1.On the
Tools menu, click Options.
2.On the Mail Services tab, click Reconfigure Mail Support.
3.On the E-mail Service Options page, click to select the mail support
option you are switching to. Click Next.
4.Read the warning message and then click Yes. Outlook will close.
5.Start Outlook. The Windows Installer will start and install the required
files


However, under Tools, options is greyed out and not selectable.

Now what do I do? How do I get to "Reconfigure Mail Support?"
 
I found the answer by using the Control Panel/Mail applet to simply delete
the CW mode and set the mode to Internet Mail. I also added the personal
databases as well.

It worked like a champ.
 
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