How do I troubleshoot Outlook Journal?

  • Thread starter Thread starter Guest
  • Start date Start date
G

Guest

My Journal stopped tracking even though contacts and programs are still check
in the Settings. I even tried the Detect and Repair feature with no luck.
 
In case someone comes across this later... I had this problem after renaming my user profile (BTW: this is an ugly change).

The log file paths are hardcoded with your user profile name and need to be changed,
Ex: In the registry,
HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Outlook\Journal
​
The Item Log File and Outlook Item Log File data values had to be changed.

Review all the entries in outlook for journaling. That seemed to be the ticket for me. Creating a new Outlook profile (as some others suggested) DID NOT work for me before figuring this out.
 
Back
Top