How do I setup the Vista Firewall to allow remote management on Norton Ghost 12?

  • Thread starter Thread starter mlai
  • Start date Start date
M

mlai

I have 2 machines on the network with Ghost 12.0 installed and they have
been working fine. However, one of the feature that led me to installing
ghost 12 was that it should support remote management.

However, I have had no luck using the GUI to connect to the ghost service
running on the remote computer unless firewall was completely disabled. I
ran thru the Norton Ghost readme and allowed TCP 135 (RPC) on both the
machines and it still will not connect if firewall is enabled.

Anyone have any idea on how to configure the Vista firewall for the Norton
Ghost remote management?

Any thoughts will be much appreciated.

Many thanks.

Marshall
 
Hello Marshall,

Thank you for using newsgroup!

From your post, we do no know what ports Norton Ghost need to remote
management. I suggest you contact the Norton Ghost support to consult this
similar questions.

Thanks & Regards,

Ken Zhao

Microsoft Online Support
Microsoft Global Technical Support Center

Get Secure! - www.microsoft.com/security <http://www.microsoft.com/security>
====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
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I already did and their "Tech Support" gave me the ridiculous answer of "you
need to diable the firewalls on on your networked vista stations." Which I
take it to mean that they don't know either.......
 
From the Ghost Readme, it looks like it uses RPC:

ftp://ftp.symantec.com/public/english_us_canada/products/ghost/12/manuals/ngh_12_readme.htm

Remote management

If you are using the one-to-one management feature, review the
following key points:

* You cannot deploy the Norton Ghost Agent to Windows Vista.
You must manually install the agent to computers that are running
Windows Vista. After you have manually installed the agent, you can
then use Norton Ghost to remotely manage the Windows Vista computer.
* If you deploy the Norton Ghost Agent to a computer that is
already running LiveState Recovery 6.0 or Norton Ghost 10, the older
product is automatically uninstalled without warning. Backup jobs and
histories are also automatically deleted.

================ SEE HERE ===================

* You might receive a reconnect error when trying to manage a
second computer.

To resolve this issue, use Windows Firewall to open TCP port 135
on both the source and target computers, and then try the connection
again.

==========================================
* You might receive a reconnect error when trying to manage a
second computer. This error message appears in the status bar of the
product user interface:

Connecting to agent on <remote computer name/IP address>. You do
not have sufficient privileges to perform this operation.

This error might occur because Distributed COM (DCOM) is
disabled on the computer.


---
Jeffrey Randow
(e-mail address removed)
Windows Networking MVP 2001-2006
http://www.networkblog.net

I already did and their "Tech Support" gave me the ridiculous answer of "you
need to diable the firewalls on on your networked vista stations." Which I
take it to mean that they don't know either.......

"Ken Zhao [MSFT]" said:
Hello Marshall,

Thank you for using newsgroup!

From your post, we do no know what ports Norton Ghost need to remote
management. I suggest you contact the Norton Ghost support to consult this
similar questions.

Thanks & Regards,

Ken Zhao

Microsoft Online Support
Microsoft Global Technical Support Center

Get Secure! - www.microsoft.com/security
<http://www.microsoft.com/security>
====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
====================================================
This posting is provided "AS IS" with no warranties, and confers no
rights.
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